Key Holder

Job Description

Palm Angels - the reflection of Francesco Ragazzi's mind - draws together the spirit of the skaters of L.A. with sartorial evolution and the accuracy of Italian industrial design. The purveyor of a counter-mainstream, Francesco is shaping a new attitude and new forms.Francesco started his Palm Angels project in the form of a much buzzed-about coffee table book, featuring black-and-white photography of the LA skateboarding scene, shot by Ragazzi himself. The book published by Rizzoli in 2014 – which featured a foreword written by Pharrell Williams – resulted in a debut ready-to-wear collection for fall/winter 2015.
THE ROLEPalm Angels is looking for a Key Holder for its store in Miami Design District. You will report directly to the Store Manager.

WHAT YOU'LL DO

• Finalize sales targets achievements in line with company strategy
• Use effective selling techniques to maximize the business potential of the store
• Contribute to build team working sharing information and best practices
• Uphold respect of the company standards and procedures
• Keep stock info updated and follow store-to-store transfer request procedures
• Deliver excellence in customer service in alignment with the company standards
• Identify and evaluate strengths and areas for improvements based on observation and measurable results. Give feedback to obtain performance improvement.
• Guarantee that all procedures are properly followed when SM or ASM are not present
• Performing key opening and closing duties and operational tasks
• Support the task assignment to the team following the daily working plan and monitoring the shop floor

WHO YOU ARE

• Previous retail sales experience in luxury brands (minimum 5 or more years of experience)
• In-depth collections knowledge in terms of technical and stylistic aspects, ability to effectively present the collections inspiring customers
• Ability to work closely with Store Management to ensure sales targets are achieved
• Excellent communication and interpersonal skills
• Ability to provide excellent customer service and build loyalty
• Team player mindset
• Exhibit positivity, listen and provide support to colleagues
• Ability to interact in a multicultural environment.

REWARDS & BENEFITS

• Great compensation package (in consideration of your professional experience)
• Monthly sales commissions based on the store target
• Uniform
• Store discounts according with the company policy
• Health insurance

EQUAL OPPORTUNITIES STATEMENT

• Palm Angels is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, colour, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

As a Key Holder, you will join our team with the aim of delivering the highest level of customer service through teamwork, reflecting the values of the brand. You will be the fundamental link between the brand and customers, giving support where needed and prioritizing tasks.