Flexa
FARFETCH • NL Venray, Netherlands

Inbound Logistics Operator

Employment type:  Full time

3–4 days/week at home

Core hours 11–3

Job Description

FARFETCH exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.We’re a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.
OPERATIONS
We’re passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we’re creating seamless and luxury experiences for our customers all around the world.
THE ROLE
Reporting to the Head of B2B, this position is responsible for supporting our NL warehouse in maintaining an efficient, cost effective and strong operation. The Inbound Operator will act as a liaison between our 3rd party warehouse, our suppliers, our carriers, our internal stakeholders and the wider operations department.

WHAT YOU’LL DO

  • Oversee all stock bookings and final mile deliveries to and from our NL warehouse
  • Manage any delivery exceptions and provide necessary actions to resolve
  • Ensure all related documents are compliant and in keeping with requirements in place
  • Ensure daily priorities are carried out in accordance with F x FF’s requirements
  • Monitor 3PL and carrier SLA’s and KPIs in relation to deliveries and B2B customer orders
  • Liaise with Stock team on internal & external stock takes and stock queries
  • Ensure compliance between internal WMS, ERP and TMS platforms
  • Liaise with our Buying team, carriers and suppliers to rectify queries and root causes in a timely manner
  • Provide necessary reports to management

WHO YOU ARE

  • You have excellent organisational skills
  • Previous experience in an operations/logistics environment, preferably in sport and/or shoes industry
  • You are comfortable communicating with a number of internal and external stakeholders, via email and on calls
  • You are detail oriented and take ownership of tasks from start to finish
  • You are comfortable interpreting and presenting data related to carrier and supplier KPI
  • You are confident juggling multiple tasks
  • You have a full understanding of Customs documentation

BENEFITS & PERKS

  • Flexible working environment and well-being support and tools
  • Extra days off, sabbatical program and days for you to give back for the community
  • Training opportunities and free access to Udemy
  • Flexible benefits program
  • FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

  • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

We are looking for an organised and enthusiastic Inbound Operator who will act as a liaison between our 3rd party warehouse, our carriers, our suppliers and the wider operations department. The ideal candidate will be a strong communicator, comfortable with reporting on key results and operational drivers and someone who is looking for a challenge within a fast paced work environment

Company benefits

Sabbaticals
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Shared parental leave
FARFETCH Equity plan
Flexible benefits scheme - from Private Healthcare and Dental insurance to fitness classes with ClassPass, there is something for everyone!
32 days holiday including flexible public holidays - to use on public or religious holidays of your choice
2 GiveBack Days a year - to volunteer for a social cause of your choice
FARFETCH and Browns discount - to experience both brands as a customer

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options FARFETCH provides and then we anonymously survey a statistically significant proportion of their employees to make sure FARFETCH is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at FARFETCH

Company employees

6000

Gender diversity (male:female)

60/40

Office locations

London HQ with a global presence

Hiring Countries

United Kingdom