Commercial Controller - Fintech Ops

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.OPERATIONSWe're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.PORTOOur Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break!THE ROLEThe Consumer Payments team is looking for someone to help build our new Commercial Operations team. You will be supporting our financial control and budget processes as well as commercial relationships we have with our providers. Reporting to the Commercial Operations Manager, you'll work with over 20 partners globally to power our customers' payments needs across our different departments and geographies.

WHAT YOU'LL DO

• Help to build a new Commercial Operations team within the Fintech Ops organisation – with the goal of ensuring we have in place strong commercial and financial control frameworks.
• Identify cost saving opportunities through analysis of commercial terms we hold with payment providers, our payment flows & configurations.
• Support the development of robust financial control procedures covering all relevant Fintech Ops activities such as payment processing fees, chargebacks, software costs and reconciliation. Ensure impacts to our P&L are identified, measured and communicated.
• Support the build and implementation to BAU of a quality assurance framework around financial controls and cash flows. Proactively identify, communicate and mitigate risks.
• Collaborate closely with Fintech Ops Analytics, Operations Strategy and Finance teams to ensure cost and financial control processes are implemented and aligned with those of our stakeholders.
• Help develop our strategy for managing and scaling our commercial conditions with our 20+ payment service providers. Contribute to negotiations with prospective and existing providers.
• Work with teams like Product, Legal, Finance Ops, IT Security and Treasury to bring new initiatives, and to create efficient workflows for money coming into our business.
• Help to build and maintain strong relationships with our industry partners to ensure we're well-positioned to handle the opportunities and threats that change may bring to our cost base, particularly in the card scheme area.

WHO YOU ARE

• Experienced (2+ years) in financial services, consumer payments or another relevant discipline.
• High degree of financial knowledge, able to evidence ability to manage complex budgetary and financial cost control processes.
• You feel comfortable working with large volumes of data, and make decisions informed by data.
• You thrive when given a challenge that includes self-led discovery and the autonomy to create your own solutions.
• You enjoy making complex things seem simple and building better ways of working.
• You enjoy working with different kinds of people and different teams.
• Mastery of tools and methods for calculating and controlling costs;
• Strong analytical and problem-solving skills;
• Excellent organisational skills;
• Excel and SQL, BigQuery/Data studio as a plus;

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program
• FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

You'll ensure we scale and improve our commercial conditions while finding revenue opportunities through the platform and services we provide.