Flexa
Emerald Publishing • Remote, UK

Service Delivery Manager

Employment type:  Full time
Salary:  £33,273 - £49,910 / year

Remote-first – With Office for Co-Working

Fully flexible hours

Job Description

We have an exciting opportunity for a Service Delivery Manager to join our Content Solutions team where you will be part of a team responsible for managing our global peer review, production, and print supplier base.

What kind of team you will be joining:

It’s a dynamic and varied role, offering lots of opportunities to expand your skills. As well as that, being part of this team means being part of something special. Things are always busy, but you're always supported, and people will always pitch in and help.

Day to day we’ll trust you to:

  • Manage the operational relationship with the supplier base, ensuring KPIs are set, achieved, and maintained
  • Implement a programme of strategic and operational projects that deliver benefit to our customers, focusing particularly on workflows and technology
  • Drive efficiencies and cost savings via process improvement, change management, and through data-driven decisions
  • Collaborate with product leads across journals, books, and case studies, translating needs into actions

You’ll need to have:

  • Experience of managing Indian supplier teams with the ability to build strong relationships
  • In-depth knowledge of publishing operations and content delivery
  • Excellent analytical and organisational skills
  • A good understanding of emerging supplier technologies aimed at promoting efficiencies

It’s more than just skills and experience, this is what we’d like to see:

  • The ability to move between collaborative and autonomous working with ease
  • A mindset of continuous improvement, embracing innovation and new ways of working
  • A passion for the academic publishing landscape, and the ability to translate this passion into supporting Emerald’s mission

What’s in it for you?

At Emerald, we value our people. Becoming a part of our team means you’ll join a trusting and flexible environment and we've been flexified so you can trust that we're a truly flexible workplace. You'll also have numerous opportunities to progress your career, as well as access to professional development and the opportunity to learn new skills.

You’ll receive a wide range of benefits, such as 30 days annual leave, remote flexible working, up to 20% performance bonus, 6% pension contribution and various benefits aimed at supporting your wellbeing and work-life balance.

Emerald Group is committed to creating an inclusive environment for all of our applicants. If you would like to request any accommodations/adjustments from application through to interview stages, please complete the relevant section within the application or contact us at peopleteam@emerald.com and let us know.

Company benefits

Open to part-time employees
Open to compressed hours
Sabbaticals
Enhanced maternity leave – 16 weeks full pay, 16 weeks half pay
Enhanced paternity leave – 4 weeks full pay
Adoption leave – 16 weeks full pay, 16 weeks half pay
Shared parental leave
Work from anywhere scheme – In-country
30 days annual leave + bank holidays
Work from home allowance
Pregnancy loss leave
Carer’s leave
Tax-free childcare
Compassionate leave
Buy or sell annual leave
Cycle to work scheme
On-site gym
Life assurance
Annual pay rises
Annual bonus
Volunteer days – 2 paid days per year
Charity donation scheme
Employee assistance programme
Employee discounts
Summer Fridays - Friday afternoons off during the summer period
2 annual volunteering days
Emerald Extras - discounts /cashback schemes
Moments that Matter days
Regional variances apply to our regional offices

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options Emerald Publishing provides and then we anonymously survey a statistically significant proportion of their employees to make sure Emerald Publishing is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at Emerald Publishing

Company employees

310

Gender diversity (male:female)

42:58

Office locations

UK, China, USA, Dubai, Brazil, South Africa, Australia, Malaysia

Hiring Countries

Australia
Brazil
Malaysia
South Africa
United Arab Emirates
United Kingdom
United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Media & Agencies

Media & Agencies

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
2nd – Media

2nd – Media

Industry awards 2022