Remote-first

Fully flexible hours

eduMe is a mobile-based training platform for the deskless workforce, used by modern companies in more than 60 countries worldwide. By providing their workforce with seamless access to relevant knowledge, companies like Uber, Gopuff, Deliveroo, Gorillas and Vodafone are enabling their people to achieve Workforce Success.

We’re looking for an experienced Customer Success Manager to own the day to day relationship with a handful of our highest valued, strategic customers.

The Client Services team at eduMe lives and breathes the success of our customers. We are passionate about the power of learning and the possibilities it opens to every worker and every company in the world. Between Account Management, Customer Success and Learning Design, we are a small but mighty team on a mission to deliver a world-class customer experience to our clients. We're looking forward to someone who thrives in a start-up environment, isn't afraid to take initiative and will act as a seamless extension of our clients' own teams.

Meet some of our Client Services Team!

What you’ll do

  • Act as our clients' trusted advisor and subject matter expert in all eduMe products
  • Onboard our US clients, focusing on time to value and adoption
  • Drive adoption of eduMe's new and existing products
  • Strategically partner and work with our clients to maximise the value of their investment in eduMe
  • Collaborate with our third-party partners and eduMe's tech team to ensure successful integration
  • Provide world-class support and engagement with all customers to drive satisfaction
  • Gain a deep understanding of each client’s business objectives, goals and KPIs, and review regularly to ensure maximum value is being derived from eduMe
  • Work closely with our Enterprise Account Manager to drive renewals and up-sells and deliver Executive Business Reviews to customers
  • Be the voice of our customers to internal teams to ensure our customer needs are met
  • Effectively communicate feedback to our Product team to drive development

What you'll need

  • A warm, positive customer obsessed individual to join our passionate and ever-growing team
  • Due to the responsibilities of the role, experience or exposure to managing enterprise customers is a must
  • Someone with a wealth of experience managing customers for a complex b2b SaaS platform, on top of several years' of High Touch customer success experience
  • Experience managing a small number of high-value customers with a specific focus on product adoption
  • A customer advocate and champion at heart, who is deeply passionate about the use of new learning technologies to drive performance within organisations
  • A wealth of experience providing strategic advice and best practice guidance to customers

What we’ll offer you:

  • 25 days of paid leave a year plus federal holidays, with the option to carry 5 days over
  • 100% employer covered healthcare, dental and vision coverage
  • Inclusion in the company share option plan - you're a part of the success!
  • Flexible working to support you, your life, and those around you, supported by $500 to set up your home working environment for comfort and success
  • On top of the above, we offer every employee the chance to spend a month working from anywhere around the globe, every year
  • Get to use a MacBook when you join
  • Mental health support and video therapy through Spill
  • $650 per year to spend on whatever you need to support your health & wellbeing, through Juno
  • Parental leave for primary and secondary carers
  • Sick pay for physical and mental health
  • $500 annual personal learning and education budget
  • $100 every quarter to spend on socializing with your team
  • We take the entire company abroad for a multi-day off-site every year!
  • A 401K retirement plan

Diversity, Equity and Inclusion at eduMe

eduMe is an equal opportunity employer. As a company we are committed to the unlearning of unconscious bias, diversity and inclusion long-term, which will remain a key focus of ours as we scale. We welcome all applicants, regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family or parental status (and any other status protected by applicable law). We aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work, and you can find the continuous action we're taking to achieve this here.

eduMe is committed to providing reasonable adjustments for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please get in touch with us at careers@edume.com.

eduMe
Workforce training
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Remote-first

Fully flexible hours