Global Research Operations Coordinator - 12 month internship

Job Description

About the team

The Research team is essential for championing the voice of our audiences and fueling product innovation with objective, actionable insights. Our Research Operations team plays a critical role in supporting a core company value: focusing intently on the customer experience.

About the role

The internship runs for 12 months, giving you a full year of hands-on experience. As a Global Research Operations Coordinator , you will be the direct link between the company and its customers, enabling researchers to engage with real users to gather insights. This is a high-impact, high-visibility position where you'll collaborate with cross-functional stakeholders to ensure a customer-centric mindset drives innovation. You will join a supportive, experienced team that values fast execution, shared knowledge, and a trusted presence across the organisation.

What you'll be doing

• Execute with speed and precision: Build and deploy research outreach campaigns at scale, ensuring seamless coordination without sacrificing quality or detail.

• Drive strategic recruitment: Collaborate with researchers to refine recruitment plans, improve messaging, and maximise participant engagement.

• Communicate relentlessly: Keep study leads consistently informed about recruitment progress, timelines, and any potential risks or blockers.

• Prioritise decisively: Reassess priorities daily to meet tight deadlines and effectively balance competing study needs.

• Manage logistics and documentation: Coordinate interview scheduling, handle incentive distribution, and maintain clean, up-to-date documentation across research tools.

• Anticipate and mitigate risks: Spot issues before they surface, proactively propose solutions, and escalate when needed to keep research projects on track.

• Collaborate effectively: Partner with various teams across the company, gaining exposure to how different functions operate and how decisions are made.

• Support the research mission: Act as the person who enables researchers to gather the insights that shape everything from product features to business strategy.

Requirements

• Strong interest or academic focus in research coordination, participant recruitment, or project management.

• Excellent organisational and time management skills with the demonstrated ability to handle multiple tasks or academic projects concurrently.

• Clear and effective communication skills, both written and verbal.

• A highly detail-oriented mindset, a proactive attitude, and strong follow-through on assignments.

• Demonstrated ability to quickly prioritise tasks and meet deadlines in a fast-paced environment (e.g., academic, club, or prior work setting).

• Basic experience with coordinating logistics and documentation (e.g., scheduling, managing data).

• Familiarity with general tools used for outreach or data tracking (e.g., survey tools, email platforms, spreadsheets).

• Speaking other languages is a bonus!

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.