Flexa

3–4 days/week at home

A little flex time

Job Description

Workspace Support Engineer

Are you an enthusiastic and customer-focused individual with a great work ethic? Are you looking for an opportunity to learn and develop within a dynamic and progressive organisation? Do you have an inquisitive nature and the ability to use technology to solve problems? If so then an opportunity within the Google Workspace Support function at CTS could be perfect for you!

You’d join a dynamic team of Engineers and Specialists who excel in providing a high-quality service to clients across the globe. Our clients range from organisations with many thousands of staff through to small businesses supporting a handful of employees.

At CTS we understand the importance of giving our employees the tools to do their job effectively. We can provide training and development opportunities that will enable you to learn new skills and take on additional responsibilities.

The successful candidate will be responsible for providing first-class support and interactions with the customer via Service Portal, telephone, email and Google Chat/Meet sessions. Our expanding portfolio of services gives you the opportunity to develop your career in areas such as Professional Services, Training, Systems/Software Architecture, Software Development and Google Cloud Platform technologies.

A few activities you'd perform as a Workspace Support Engineer include:

  • Providing support and advice to clients on the Google Workspace platform
  • Adhere to the service level agreements dealing with enquiries in a professional and timely manner
  • Contribute to the continual improvement of service and regular reporting
  • Provide on-call support for clients out-of-hours via a rota system

About us

Here at CTS, we help our customers do great things with Google Cloud and we’d love for you to be a part of our journey. As the largest dedicated Google Cloud practice in Europe, we’re proud to work with businesses around the world who want to differentiate themselves by adopting Google technologies and creating a culture of innovation and sustainability.

Our working policies enable our colleagues to strike a good balance between professional and personal life; we appreciate there is more than just work! Because of things like remote working, unlimited holidays and other awesome benefits, we offer a workplace that challenges traditional ways of working.

Driving progress and sustainability is at the heart of what we do and we support this by working with the B Corporation framework. You can even find us in the Flexa Careers list as one of the most flexible employers in the world for 2022. If you’re passionate, curious, and ready to get stuck in and help us change the world using Google Cloud technology, read on to find out more.

What you’d bring

Skills:

  • Demonstrable experience in a customer-facing service desk/helpdesk role.
  • The ability to analyse and methodically resolve problems
  • Is confident dealing with a customer escalation with guidance on how to respond.
  • Understands the foundations of Service Management, including ticket types, SLA’s and the importance of being able to correctly categorise/prioritise tickets.

We don't live in the ideal world, so if you’re not familiar with some of the technologies mentioned above, but are motivated to learn, then we would also like to speak to you.

If you currently perform some kind of similar role to a Workspace Support Engineer, e.g. a Helpdesk Engineer or a 1st Line Support Engineer, and would like to understand more about the responsibilities you’d have at CTS, then we can explore this on an initial call.

Location and flexibility

As part of our DNA, we offer a flexible working environment, so we encourage you to apply and ask if this is something you require.

When it comes to your working location, we’d leave it to you to decide what works best. You can live anywhere in the UK or the Netherlands and work completely remotely if you would prefer.

If you live near any of our offices in Utrecht, Manchester, Edinburgh or London, you can of course also choose to work from the office as often as you want. We may ask you to travel occasionally to one of our offices (or a customer site) for specific meetings or team building/social events.

Fair Pay. Done Right.

Our "Fair Pay. Done Right." commitment: We don't advertise salary brackets because we don't have salary brackets. We encourage conversation about your (and our) salary expectations from the off and throughout your time with us, but we don't want to discourage anyone from applying because they are on significantly more or less than a "bracket".

What you’ll get

In addition to a competitive salary (see our “Fair Pay. Done Right” commitment), the CTS benefits package is outlined below:

  • Company contributed pension scheme, private health insurance and Death in Service Scheme.
  • Unlimited paid holiday days. It is not all about working!
  • Flexible work culture. We trust you to manage your time and workload responsibly.
  • Take up to 10 paid 'Learning Days' (in addition to your annual leave) to spend on professional development.
  • Work From Anywhere' policy. Work abroad up to 90 days a year.
  • A minimum of two whole-company social events each year. This might perhaps be one of the nicest benefits, as we typically have one ‘Kick-Off’ every year in a sunny location in Europe.
  • The ability to complete Professional Google Certifications and other industry-recognized training and certifications (paid for by the company).
  • Industry-leading parental leave policies, health and wellness initiatives, and access to a discount and rewards program (including discounted gym memberships).

Whats next

Our Talent Specialists will contact you a.s.a.p. after your application. If we agree that there is a match, then ......

If all interviews go well, we will then make you a nice offer and, if you accept it, we will talk about the onboarding process.

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Enhanced maternity leave
Enhanced paternity leave
Work from anywhere scheme
Unlimited annual leave
Teambuilding days
Teambuilding holidays
Core benefits such as Company Contributed Pensions and Private Health Insurance with a fully comprehensive mental health support package, plus dental and optical reimbursements.
Opportunities to be involved with our DEI and Environmental Boards who strive to pave the way not just in our company but in our industry, making a real difference.
Investment in you - We'll pay for certifications, and give you paid time off to study or attend interesting events.

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options CTS & CloudM provides and then we anonymously survey a statistically significant proportion of their employees to make sure CTS & CloudM is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at CTS & CloudM

Company employees

200

Gender diversity (male:female)

70:30

Office locations

Manchester, Edinburgh and Utrecht

Hiring Countries

Netherlands
United Kingdom
What employees are saying

"It's honestly a great company to work for, and there's always been a complete understanding that we all have lives to balance with work. We're trusted to do the job we've been hired to do, so are never micromanaged. It's not a big deal if you have an appointment, would rather finish or start at a different time, need to deal with the kids during the day, want to take annual leave or want to work remote or in an office environment. As long as your work gets done (which is expected to be achievable within normal working hours per week, no overtime expected) then do it whatever way suits you best!"

Anonymous Marketing Employee at CTS

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Awards & Achievements
Most flexible Saas & Dev Software companies

Most flexible Saas & Dev Software companies

Industry awards 2022