Service Transition Specialist (FTC 15m+)
3–4 days/week at home
A little flex time
Job Description
Service Transition Specialist
The Service Transition Specialist is an exciting role to enhance customer experience in CTS. This specialist will own the CTS Service Transition Framework, ensuring world class service to our customers. The right individual has a proven history in Customer-facing roles and will take hands-on ownership of the service transition processes.
This role delivers for Managed Services within the Google Cloud Platform and collaborates with varied functions across CTS including Sales, Delivery, Customer Services, Customer Success, Support and Finance, acting as an escalation point.
The core mission of this specialist role is to take a customer from that very first moment of signup, to the moment of “first success” providing a smooth and positive onboarding experience.
This role will initially start as a 15 month fixed term contract and is likely to be made permanent.
A few activities you'd perform as Service Transition Specialist include:
- Owning and maintaining the successful onboarding and offboarding of all MSP services that we sell to our customers.
- Owning the CTS Service Transition Framework processes and ensuring these are well communicated and always followed. Also be responsible for adapting these processes according to business requirements.
- Chair and represent the CTS team in Onboarding/Transition with customers.
About us
Here at CTS, we help our customers do great things with Google Cloud and we’d love for you to be a part of our journey. As the largest dedicated Google Cloud practice in Europe, we’re proud to work with businesses around the world who want to differentiate themselves by adopting Google technologies and creating a culture of innovation and sustainability.
Our working policies enable our colleagues to strike a good balance between professional and personal life; we appreciate there is more than just work! Because of things like remote working, unlimited holidays and other awesome benefits, we offer a workplace that challenges traditional ways of working.
Driving progress and sustainability is at the heart of what we do and we support this by working with the B Corporation framework. You can even find us in the Flexa Careers list as one of the most flexible employers in the world for 2022. If you’re passionate, curious, and ready to get stuck in and help us change the world using Google Cloud technology, read on to find out more.
What you’d bring
Skills:
- Experience in Service Improvement and Stakeholder Management
- Influencing & Negotiating - Able to advocate for the function/CTS and influence internal and external stakeholders, knowing when to hold firm, escalate or compromise
- Ability to communicate effectively with customers both by email and verbally/via video call, and know when to choose which method
- Familiar with continuous improvement methodologies (Agile/Lean etc.)
We don't live in the ideal world, so if you’re not familiar with some of the key skills mentioned above, but are motivated to learn, then we would also like to speak to you.
Location and flexibility
As part of our DNA, we offer a flexible working environment, so we encourage you to apply and ask if this is something you require.
When it comes to your working location, we’d leave it to you to decide what works best. You can live anywhere in the UK or the Netherlands and work completely remotely if you would prefer.
If you live near any of our offices in Utrecht, Manchester, Edinburgh or London, you can of course also choose to work from the office as often as you want. We may ask you to travel occasionally to one of our offices (or a customer site) for specific meetings or team building/social events.
Fair Pay. Done Right.
Our "Fair Pay. Done Right." commitment: We don't advertise salary brackets because we don't have salary brackets. We encourage conversation about your (and our) salary expectations from the off and throughout your time with us, but we don't want to discourage anyone from applying because they are on significantly more or less than a "bracket".
What you’ll get
In addition to a competitive salary (see our “Fair Pay. Done Right” commitment), the CTS benefits package is outlined below:
- Company contributed pension scheme, private health insurance and Death in Service Scheme.
- Unlimited paid holiday days. It is not all about working!
- Flexible work culture. We trust you to manage your time and workload responsibly.
- Take up to 10 paid 'Learning Days' (in addition to your annual leave) to spend on professional development.
- Work From Anywhere' policy. Work abroad up to 90 days a year.
- A minimum of two whole-company social events each year. This might perhaps be one of the nicest benefits, as we typically have one ‘Kick-Off’ every year in a sunny location in Europe.
- The ability to complete Professional Google Certifications and other industry-recognized training and certifications (paid for by the company).
- Industry-leading parental leave policies, health and wellness initiatives, and access to a discount and rewards program (including discounted gym memberships).
Whats next
Our Talent Specialists will contact you a.s.a.p. after your application. If we agree that there is a match, then ......
If all interviews go well, we will then make you a nice offer and, if you accept it, we will talk about the onboarding process.
Diversity and Inclusion Statement:
At CTS, we look after each other and support everyone on our team. We’re proud of our people-centered culture; our diversity brings us innovation and our commitment to inclusion drives us forward. If you share these values and would be interested in joining one of our teams, get in touch today!
Company benefits
Working at CTS & CloudM
Company employees
Gender diversity (male:female)
Office locations
Hiring Countries