1–2 days per week at home

Core hours 11 - 3

Employment type
Full time

Partner Relations Executive

Reporting to: Partner Relations Manager

Location: Borehamwood, Hertfordshire, WD6 (60% working from home time offered)

About us:

Red Letter Days and Buyagift.com are the UK’s leading gift experience provider. Our core purpose is delivering happiness, amazing people. With the vision that there should never be a reason for someone to buy an experience anywhere else. The iconic Red Letter Days brand was added to our portfolio in November 2017 and continues to go from strength to strength.

Our amazing team is now over 190 people, and we are delighted to have been awarded 2 stars in the Sunday Times Best Companies to Work For since 2019. Our focus on delivering happiness to our customers has recently been recognised by us being accredited to the Institute of Customer Service. Corporate social responsibility is also close to our hearts: We became carbon neutral in 2020 and have embarked on the journey to become net zero.

About the role:

We are looking for a Partner Relations Executive who will be responsible for best in class partner experience and partner service.

As a Partner Relations Executive you ensure a defined group of small and medium business partners provide our customers with an excellent experience and in turn you will provide excellent support and service to build and maintain relationships with these partners. This is an opportunity to join our Buying and Partner Management team at our offices in Borehamwood. We are passionate about what we do – and we expect you to be too!

  • Meet/exceed KPI and SLA targets for engagement, service and partner satisfaction
  • Manage a high volume of incoming queries from partners both by email and telephone
  • Build and maintain strong relations with our partners to ensure a high degree of partner satisfaction, in turn reducing partner and product churn
  • Source exclusive offers from partners in line with the agreed product road map
  • Use the established Salesforce system to ensure accurate records are kept

And now a bit about you:

  • You are an enthusiastic and fearlss person with an excellent telephone manner and communication skills
  • You enjoy speaking to and engaging with partners to build good relationships
  • You thrive on delivering great service to business partners
  • You are experienced in handling inbound and outbound calls and emails and can do so within a targeted SLA
  • A problem solver, looking for solutions to make our partners get more from the Buyagift platform
  • You enjoy working in a fast-paced environment with clear deadlines and targets for you and the team and have the ability to organise, prioritise and manage your time effectively
  • Some B2B sales experience will be an advantage to the role
  • Previous Salesforce experience is also desirable

Note: The company office is currently located at Borehamwood. We follow a flexible/hybrid working model, working at 40% / 2 days in the office and the rest of the days remotely.

We live by our company core purpose of Delivering Happiness – Amazing People. We only hire amazing people like you, if this is you and if this sounds like the opportunity you have been looking for, we would love to hear from you.

In addition to a competitive salary package, you will also be eligible for our host of employee benefits:

  • 25 days paid holiday
  • Flexible work environment
  • Access to Perkbox shopping discounts
  • Bike to work scheme
  • Free private healthcare
  • Company matched pension benefits
  • Learning & development opportunities
  • Employee wellbeing program
  • Discounted gym memberships and lots of opportunities to try out our products

We are a super friendly bunch with very big plans both for ourselves, our team and the business.

Our mission

To achieve fast and profitable growth by delighting our customers, providing significant volumes of incremental business to our suppliers and providing a fun & progressive working environment for our team.

Our vision

To reach a stage where there is never a reason for a customer to buy an experience from anyone else. To achieve this, we aim to have the best experience selection, at market leading prices, sold through an industry leading e-commerce platform that is marketed through cutting edge e-marketing techniques.

Our Commitment to Equality, Diversity and Inclusivity

We’re committed to creating an inclusive and caring culture with amazing people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds - from working parents who need flexibility with their hours, individuals who are neurodiverse and prefer to work a certain way to those from underrepresented communities. We’re proud to have an employee-led group pushing the agenda on all things inclusive. And we will continue to strive for diversity and that sense of belonging so that each and every one of our team have a safe and comfortable environment in which they can be themselves and thrive at work.

Want to know what it is like to work at Buyagift and Red Letter Days, come take a look at what our team has to say https://www.buyagift.co.uk/aboutus or check out our company reviews on Glassdoor: https://www.glassdoor.co.uk/Reviews/Buyagift-Reviews-E1140132.htm

Disclaimer: In applying to this position, you consent to Buyagift Plc and Red Letter Days to keep your CV and application details on records and to process your CV internally with relevant departments involved with the recruitment of the advertised position.

Due to the high volume of applications, it may not be possible to respond to unsuccessful candidates. Sorry for any inconvenience this may cause.

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1–2 days per week at home

Core hours 11 - 3