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BT Business • Dundahera, Sector 21, Gurugram, India

Tools Management Professional

Salary:  competitive

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top 3 scores:
82%

Autonomy

76%

Hours flexibility

72%

Work-life balance

Job Description

Job Req ID:

Posting Date:

Function:

Location:

Salary:

Why this job matters

Responsibility

1.Hands-on experience and admin knowledge of Splunk and Dynatrace tools.
2.Good knowledge of Linux environment.
3.Aware of ITIL processes.
4.Root cause analysis and Problem-solving skills.
5.Basic of database/SQL
6.Basics of Networking Skills - network devices, protocols

Experience in working with the following tools:
1.EMC SMARTS
2.EMC Ionix
3.Network Configuration Manager (NCM)
4.Prognosis
5.SevOne
6.Any other Event management tools (SNOW, BMC etc.)
7.Net Brain
Also, should have good hands on powerpoint, excel and word.


Key Responsibility:
Support Event management function in Model office
Take initiative to keep own skills up to date and to maintain an awareness of developments in service assurance tools.
Provide Event management Support capabilities: -
Support TCAP team through tools inputs to: Support scoping and costing of options to resolve business capacity issues.
Support investigation of service and component capacity issues.
Carry out impact analysis and risk assessment on RCA for critical events. Support root cause investigations
Conduct diagnosis in support of Service Desk, Problem management team
Support problem investigations
Support development of permanent solution
Produce housekeeping tasks
Identify performance issues
Highlight the automation process gaps and work with CTIO to fix the same.
Model options for tuning
Participate in change on Service assurance tools and approve the same.
Conduct investigation and Identify issues and opportunities
Optimize event monitoring rules and correlation approach
Organize regular customer meetings.
Input to governance function of event management
Ensures that appropriate Model office product standards.
Contribute to the Event Management process and its operation and perform defined Event management tasks.

What you’ll be doing

1. Supports the implementation of new software development life cycle automation tools, frameworks, and code pipelines (continuous integration/continuous delivery pipelines), helps to elevate the organisation using best practices with a focus on the re-use of application code, demonstrates consistent software delivery practices and produces continuous integration/continuous delivery platform solutions using Amazon Web Services Cloud, infrastructure as code (IaC), GitOps, and container technologies
2. Supports teammates and engineering teams to identify and implement requirements for building a high-end developer experience enabling quick, autonomous, and secure delivery of production changes
3. Supports the maintenance of monitoring tooling used to optimise systems for uptime, performance, and reliability
4. Executes tests to investigate how the infrastructure handles failure and scaling
5. Supports the execution of approaches that scale systems sustainably through automation mechanisms and evolves systems by pushing for changes that improve reliability and velocity
6. Supports the delivery of infrastructure as code software to improve the availability, scalability, latency, and efficiency of services
7. Executes quality control/quality assurance on new clusters and software deployments
8. Supports the operation and management of distributed storage architecture
9. Monitors queue and support processing to support in the identification of early warning of support issues
10. Supports in the implementation of ways to improve working processes within the area of site reliability engineering responsibility, such as contributing to the design of continuous integration/continuous delivery systems

The skills you’ll need

TroubleshootingInfrastructure ConfigurationDebuggingContinuous ImprovementApplication Performance Monitoring & AlertingRelease ManagementProgramming/ScriptingOperating SystemsIT SecurityCloud ComputingData AnalysisAgile MethodologiesSoftware TestingContinuous Integration/Continuous Deployment Automation & OrchestrationIncident ManagementDecision MakingGrowth MindsetInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Company benefits

Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Enhanced paternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
25 (UK, increasing with service) / 21 (India) days annual leave + bank holidays
Carer’s leave – Two weeks paid leave
Open to job sharing
Open to part time work for some roles
Private GP service – 24/7 virtual GP access for UK colleagues
Mental health platform access
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Buy or sell annual leave – buy up to 5 days/year pro rata
Flexible working week
Employee assistance programme
Bank holiday swaps
Share options
Compassionate leave
Faith rooms
Salary sacrifice
Employee discounts
Cinema discounts
Enhanced sick pay – 3 months
Optional unpaid leave
Returnship
Complimentary Medical Services
Travel loan
Enhanced pension match/contribution
Volunteer days – 3 volunteer days per year
Lunch and learns
Cycle to work scheme
In house training
Mentoring
LinkedIn learning license – unlimited access
Learning platform – internal and external learning content via Degreed
L&D budget – sponsored accreditation available for certain professions
Coaching
Referral bonus

We asked employees of BT Business what it's like to work there, and this is what they told us.

Location flexibility
67%
Employees are largely happy with their working location freedom
Hours flexibility
76%
Employees are largely happy with the flexibility in the hours they work
Benefits
70%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
67%
Employees feel that most people work flexibly
Autonomy
82%
Employees feel they have complete autonomy over getting their work done

Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Currently Hiring Countries

Australia

Brazil

China

Colombia

Hungary

India

Ireland

Japan

United Kingdom

Office Locations