Spriklr Chatbot Software Engineer

Job Description

Why this job matters

As a Sprinklr Chatbot Developer to design, develop, and maintain AI-powered conversational solutions. This role combines bot development with platform support, requiring comprehensive Sprinklr knowledge and conversational AI expertise.

What you’ll be doing

• Bot Development

  • Design and develop chatbots using Sprinklr's Conversational AI with Dynamic Workflows and Smart FAQ
  • Implement and train ML models: Zero Shot, Issue Type Intent, and Smart FAQ
  • Create qualifying and issue-type bots with proper intent, entity, and context handling
  • Integrate bots with external systems via APIs and deploy across multiple channels
  • Create rich media assets (buttons, images, carousels) for enhanced user experience

  Platform Support

  • Provide ongoing support and troubleshoot bot performance issues
  • Monitor metrics: containment rates, sentiment analysis, conversation quality
  • Manage change sets for dev-to-prod deployments
  • Configure Rules, Macros, Workflows, Queues, and Unified Routing
  • Create Dashboards, Reports, and Secure Forms
  • Troubleshoot live chat deployments, platform issues, and CSP configurations
  • Manage permissions, roles, and personas as required

Experience you'll have

Required:

• Experience developing chatbots on Sprinklr platform or other CX platforms
• Production-grade conversational AI solutions experience
• ML model training with measurable performance improvements
• Strong troubleshooting across bot logic, integrations, and platform configuration
• Excellent communication and ability to balance development with support responsibilities

Preferred:

• Experience with multiple Sprinklr modules (Service, Marketing, Social)
• Sound knowledge of chatbot design principles and exposure to CX platforms
• Agile methodology experience

The skills you’ll need

Agile DevelopmentDatabase Design/DevelopmentDebuggingAPIs/Web Service IntegrationProgramming/ScriptingVersion ControlMicroservices/Service Oriented ArchitectureIT SecurityCloud ComputingSoftware TestingContinuous Integration/Continuous Deployment Automation & OrchestrationApplication DevelopmentAlgorithm DesignSoftware Development LifecycleDecision MakingGrowth MindsetInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.