Site Reliability Engineering Specialist

Job Description

Location: Ipswich, Birmingham or London

Why this job matters

The purpose of this role is to be a subject matter expert within the network engineering domain, accountable for the introduction of major end-to-end technology introduction and final line fault resolution. You will take the lead on complex and high impact fault resolution across multiple platforms and services. You will also be responsible for promoting a culture of continuous improvement within a team of engineering professionals, contributing to recruiment and the resource strategy.

What you’ll be doing

• The role uses in-depth technical knowledge and operational understanding to identify and deliver improvements in service availability through end to end business ownership.
• You will be Implementing flawless change, providing technical resolution and constantly learning, allowing resource flexibility across the unit to meet demand requirements & deliver “Brilliant” customer experience.
• You will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Ultimately, you will be responsible for the change execution and assurance of Fixed Networks platforms managed by Professional Services. You will also drive the publicity of the team through your contribution as a technically talented expert, challenging and supporting those around you to be accountable and perform at their best
• As part of this role, you’ll directly contribute to improving reliability, scalability, and performance of services by driving automation, monitoring, and operational excellence across a number of environments.
• Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
• Participate and be the technical lead on incidents within immediate domain and be part of PIR write up and solution.
• Propose and implement innovations for continuous improvement within professional services
• Integration: Collaborate with design & platform teams and support the Implementation of flawless change into the live network, utilising automation and CI/CD pipelines.
• Application Monitoring: Configure and maintain monitoring solutions such as ELK stack, Prometheus and Kafka to ensure the health and performance of our systems.
• Will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Responsible for delivering the change execution and assurance of Fixed network platforms managed by Professional Services.
• Technical Acumen: Apply your understanding of network principles to troubleshoot faults within our infrastructure and look at how you can optimize performance, and enhance security across our infrastructure.
• Incident Management and Resolution: Be prepared to support a 365x24/7 callout, providing third line technical resolution covering an extensive range of technologies.

Skills You'll Need To Succeed

• You will be fully conversant and comply with Change Management processes and the supporting governance.
• You will be confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team.
• You will have extensive experience of network technologies and protocols within your native domain.
• You will have a strong understanding of the E2E service journeys.
• You will be able to adapt to emerging and evolving technologies, in line with the Technology Career Map.
• You will have the ability to work in a high-pressure environment.
• Self-driven attitude towards learning new skills and aiding the development of others.
• OS Administration: Strong system administration skills, across an array of orperating systems such as linux, windows etc. with a focus on performance optimisation, security, and automation.
• Cloud Computing: Strong understanding cloud computing and best practices.
• Programming Proficiency: Proficiency in at least one programming language, such as Python or Ansible, as well as a familiarity with CI/CD orchestration.

Experience you'll have

• Incident response to resolution.
• You've advocated and applied technology where it has not been used previously.
• You've delivered results when the deliverables were unclear.
• You have worked in a high pressured operational environment
• Experince with IP networks, with a strong understanding of various TCP/IP protocols.
• Expertise in CI/CD pipelines and associated tools (e.g. GitLab CI).
• Proven experience in a fast-paced ISP setting, managing and troubleshooting large-scale networks.
• Experience with Linux system administration to a high standard with a focus on performance optimisation, security, and automation.
• Experience maintaining and deploying cloud computing infrastructure.
• Strong experience developing workflow automation using programming languages such as Python or Ansible.
• Experience in completing high impact changes in a live network and system environment.
• Experience in learning new technologies and driving the development of others.

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity.

• Tailored training and development opportunities to continue to build your career
• 10% on target bonus
• 25 days’ annual leave (not including bank holidays), increasing with service
• Life Assurance
• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• Direct Share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment
• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.