Bill to Cash Operations Associate

Job Description

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About the role

The role will be working in the AR team of GFSS

You will carry out a range of operational processes delivering against key measures that support our business objectives, our stakeholders and most importantly our customers. You will perform daily, weekly and monthly tasks to a high standard to ensure operational delivery against SLAs, and you will provide regular input into key KPIs.

We are seeking a detail-oriented and results-driven Cash Application Associate to join our Accounts Receivable (AR) operations team. In this role, you will be responsible for accurately applying customer payments, ensuring timely reconciliation of accounts, and supporting the overall cash flow management process. You will work closely with internal stakeholders, including collections, billing, and customer service teams, to resolve payment discrepancies, investigate unapplied cash, and maintain the integrity of financial records. This role requires a strong analytical mindset, high attention to detail, and the ability to manage high volumes of transactions in a fast-paced environment.

As a key contributor to the AR function, you will play a critical role in improving operational efficiency, enhancing customer experience, and supporting financial reporting accuracy. The ideal candidate brings a combination of process discipline, problem-solving capability, and a proactive approach to identifying and resolving issues

What you’ll be doing(Role Accountabilities)

Key Responsibilities:

• Perform accurate and timely cash application of customer payments across AR ledgers, ensuring correct allocation against invoices using remittance details and system insights
• Manage end-to-end Accounts Receivable activities, including cash posting, reconciliations, unapplied cash resolution, and account balancing
• Investigate and resolve payment discrepancies, including short payments, overpayments, write-backs, write-offs, refunds, and reversals
• Reconcile customer accounts and ledgers, ensuring data integrity and financial accuracy across systems
• Support debt management activities by identifying aged/unallocated cash and collaborating with collections teams for resolution
• Work on multiple ERP platforms (SAP S/4HANA, Oracle, Citrix-based environments, etc.) to process transactions and maintain accurate financial records
• Perform daily, weekly, and month-end close activities, ensuring all cash postings and reconciliations are completed within timelines
• Identify process gaps and drive continuous improvement initiatives to enhance efficiency, accuracy, and turnaround times
• Handle internal and external stakeholder queries, delivering a high standard of customer experience
• Ensure adherence to financial controls, compliance policies, and audit requirements
• Support team leads and management with subject matter expertise and participate in transformation and automation initiatives

What you’ll need to succeed (Skills & Experience)

• Strong understanding of end-to-end AR processes, with deep expertise in cash application and reconciliation
• Hands-on experience in payment allocation, debt handling, write-offs, write-backs, refunds, and reversals
• Working knowledge of ERP systems such as SAP S/4HANA, Oracle, and virtual platforms like Citrix
• Good understanding of AR ledgers, financial transactions, and account reconciliation principles
• Strong analytical and problem-solving skills with attention to detail
• Ability to investigate and resolve discrepancies independently and efficiently
• Proficient in Microsoft Office tools, especially Excel (data handling, reconciliations)
• Effective communication skills (written and verbal) to manage stakeholders across geographies
• Ability to work in a high-volume, fast-paced environment, maintaining quality and productivity standards
• Strong time management, prioritization, and self-management skills
• Customer-focused mindset with the ability to handle queries and dispute scenarios professionally
• Continuous improvement mindset with the ability to identify inefficiencies and suggest process enhancements

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.