Fully flexible hours

boxxe’s future is building innovative products and services to differentiate in the market, using industry leading technologies and expertise. Our Service designers are passionate about innovation, understand the technology landscape today and what the future looks like. They shape and build world class services which our customers will find relevant and engaging. We grow through the ideas of our boxxers, where will you take us?

Your Mission

As part of the service creation team your focus will be on identifying and delivering new innovative new services. Your responsibility will be to bring all areas of boxxe together in order to ensure the service creation process is followed and we work efficiently and effectively when delivering new repeatable services.

How you’ll fit in to the big picture

You will play a key part in the research, definition and creation of simple, standardized, innovative and repeatable technology services to be sold by boxxe sales teams for both corporate and public sector customers.

What you’ll be doing

  • Research and identification of innovative products and services, relevant to our target audiences, to design, build and take to market.
  • Working closely with sales, technical and marketing staff to understand technologies required for product build.
  • Work in line with the established service creation process to take services to market
  • Creating and maintaining technical product documentation
  • Define and hold to account the pre-sales, professional services, service support and service management for the execution of their elements of the service creation process based on clearly defined criteria
  • Work alongside technical and operational teams to upskill for service delivery & produce service documentation.
  • Work alongside the finance team to develop cost and pricing models for services
  • Bring to life the target customer experience, and Deliver training to Sales and internal teams on services
  • Working with marketing and branding teams to define the “go to market” and create customer collateral for new products and services.
  • Working within budgets and timelines
  • Ability to define and create profitable cost models for products and services.
  • Updating key stakeholders during all stages of the development process.
  • Overseeing the development and testing of the chosen service
  • Work to KPI targets to be defined once in role.
  • Undertaking product reviews and optimising products and services over their lifecycle to maintain quality.

What experience we think you’ll need

  • Ability to be INNOVATIVE, think outside the box and do things that make our services differentiated from the rest of the market.
  • Experience of building end-to-end standardised products and services.
  • Experience and awareness of the key elements of repeatable services, including Support, Monitoring, management, and maintenance.
  • Awareness of a wide range of technologies, and where technology can solve business challenges, in particular public cloud & Microsoft Technologies
  • Experience in working within a start-up mentality, or within a new small team in a larger organisation.
  • Experience working for a Technology Services Provider or Managed Services provider
  • Previous experience working alongside technical teams to articulate the features/benefits of new products and services
  • Previous experience working alongside marketing teams to assist in the go-to-market collateral for new products and services.
  • Some understanding of finances and ability to assist in building profitable cost models would be an advantage.
  • Some Experience in presenting to senior stakeholder and C-level customers would be an advantage.

At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices.boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

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Technology Consultancy
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Fully flexible hours