Healthcare Account Manager

Job Description

Here at boxxe, we see ourselves as challengers that are dedicated to making technology human. This means rethinking how we work across our teams to support business growth. As part of the boxxe Public Sector sales team, you will play a vital role in scaling our fast-growing technology company.

We are looking for a forward-thinking Internal Account Manager to enhance our Healthcare sales team. As an Healthcare Account Manager, you will be a great team player, with a real people focus and a passion for great customer experience.

Your Mission

As someone passionate about driving value into the Healthcare market you will be joining an already successful team. Your primary focus will be to engross yourself in the Healthcare market, you are already familiar with the challenges that customers in Healthcare face and you understand how to help customers achieve their goals. You are passionate about delivering a world class service to your customers and you are keen to be recognised as a subject matter expert in the Healthcare IT market. You believe that you are integral to supporting customers on their digital transformation journey. You will manage the day-to-day customer engagement, support, and development of a number of existing customer accounts. You will be working in partnership with fellow boxxers across the organisation to provide an excellent customer experience.

How you’ll fit in to the big picture

You’ll promote boxxe’s expertise and capabilities, respond to customers’ requirements and needs, build strong relationships with a range of stakeholders, and assist in the end-to-end sales cycle for prospective customers. You will be responsible for expanding boxxe’s market share, you will be responsible for driving solution sales into your existing customers and will develop the relationship into new accounts, with support from fellow boxxers.

What you’ll be doing

• Working to support your customers on their technology transformation journey through providing an exceptional customer experience.
• Keeping your customers informed about the latest changes in the market, Frameworks and Healthcare solutions.
• Developing your knowledge of boxxe services and promoting these solutions to your customers.
• Building strong relationships with your industry counterparts within our key vendors and understanding their propositions to enable a strategic approach to delivering value to your customers.
• Maintaining and growing your knowledge of the Healthcare market by engaging with vertical specific partners, attending Healthcare events, staying up to date with the latest Healthcare publications and sharing this information with you customers.
• You will strive to be considered a subject matter expert in Healthcare solutions.
• To be able to identify sales opportunities that complement boxxe’s core capabilities and work with the Technology Services team to advance them.
• Methodical and proactive base management, ensuring all renewals are forecast and managed effectively.
• Create professional, clear, and effective written proposals, responses and quotations.
• Ensure quality of service by developing a thorough and current knowledge of the boxxe product and services portfolio.
• Develop and strengthen relationships with customers, partners and prospects through telephone and email communication driving improvements in customer satisfaction.
• Understand customers' diverse, specific business needs and apply appropriate product and services knowledge to meet them.
• Build and maintain an accurate sales opportunity forecast.
• Ensure customer and prospect records are maintained on the CRM system.

What experience we think you’ll need

• Pro-active mindset, with success in achieving sales or operation targets within a B2B technology sales environment.
• Experienced at working with the NHS and Healthcare customers.
• Articulate communicator with great negotiation and persuasion skills.
• Ability to work in a systematic, structured way, plan and manage own time effectively.
• Evidence of working under pressure with attention to detail.
• Makes rational commercially sound business judgements from available information.
• Entrepreneurial spirit drive and determination to succeed in our fast-paced environment, with a track record of operating autonomously and succeeding in the face of change.
• You will be excited and passionate about boxxe’s mission and purpose, demonstrating a clear alignment to our values.

At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices.

boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.