< Back to search

Boomi • United States of America

Software Support Principal Engineer

< Back to search

top 3 scores:
90%

Location flexibility

86%

Hours flexibility

86%

Autonomy

Apply now

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

**This remote position will have a schedule of 9:00am-5:00pm EST M-F, and participate in an on-call rotation when required (1 week duration every 2-3 months)**

As a Boomi Software Support Principal Engineer, you will assist customers through chat, phone, email, and the Boomi Support Portal. Your role involves resolving complex problems related to Boomi's iPaaS solutions. You will also set priorities, drive daily support activities, and work closely with cross-functional teams such as Product Support, Customer Engineering, and Business Operations to escalate and resolve issues efficiently.

What you'll do:

  • Deliver world-class technical support to Boomi customers via multiple channels (chat, phone, email, and Boomi’s Support Portal).
  • Diagnose and troubleshoot complex integration issues, helping customers maximize the value of Boomi’s iPaaS solutions
  • Manage and prioritize customer cases while setting clear expectations and ensuring timely resolution of issues
  • Collaborate with Product Support, Customer Engineering, Customer Success, and Business Operations Teams to escalate and resolve technical challenges efficiently.
  • Communicate complex technical topics effectively to both technical and non-technical audiences
  • Analyze and interpret error logs, stack traces, and system diagnostics to identify root causes and recommend solutions
  • Stay up to date with new Boomi features, cloud technologies, and industry best practices to continuously enhance support capabilities
  • Act as a mentor and technical leader within the support team, helping train junior engineers and refining support processes
  • Develop easy-to-understand technical documents, updating our internal knowledge bases, and creating how-to videos and training resources

Essential Requirements:

  • 5+ years of customer-facing technical support experience, troubleshooting complex software issues in a cloud-based environment
  • Strong problem-solving and analytical skills to diagnose and resolve technical issues efficiently
  • Hands-on experience with cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
  • Expertise in troubleshooting software applications running on both Linux and Windows operating systems
  • Understanding of JVMs (Java Virtual Machines) and performance tuning techniques
  • Solid grasp of networking fundamentals, including firewalls, load balancers, TLS, HTTP/S, SSL, TCP/IP, and S/FTP
  • Programming and scripting experience with Java, JavaScript, React, or Groovy
  • Experience in API design, development, and troubleshooting
  • Ability to analyze and interpret error logs, stack traces, and system diagnostics to identify root causes
  • Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
  • Customer-focused mindset, with the ability to empathize, communicate effectively, and manage expectations
  • Detail-oriented, self-motivated, and capable of working in a fast-paced environment.
  • Experience in creating and maintaining knowledge assets and developing training materials to support customers and internal teams
  • Able to work a schedule of 9:00am-5:00pm EST M-F, and participate in an on-call rotation when required (1 week duration every 2-3 months)

Bonus points if you have:

  • Experience with enterprise applications such as Netsuite, Salesforce, Hadoop, Relational, and NoSQL Databases
  • Experience with using technologies such as Kubernetes and Docker for containerization and automation
  • Knowledge of OAuth 2.0 authentication standards and experience with Postman or similar API testing tools
  • Familiarity with performance tuning techniques for cloud-based applications
  • Certifications in cloud platforms (AWS, Azure, GCP) or related technologies

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The base compensation for this position in the US ranges between $132,000 - $156,000 annually + applicable bonus. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. Click here for an overview of our benefits at Boomi!

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Company benefits

Shared parental leave
Flexible working week
Open to compressed hours
Accrued annual leave
Compassionate leave
Enhanced sick pay
Mental health days
In house training
Enhanced WFH tools
Annual bonus
Private GP service
Health insurance
Life insurance
Travel insurance
Dental coverage
Eye Care Support
Faith rooms
Mental health and wellbeing programs
Fitness programs and discounts
Retirement plans with employer contributions
Paid parental leave
Flexible vacation time

We asked employees of Boomi what it's like to work there, and this is what they told us.

Location flexibility
90%
Employees are very happy with their working location freedom
Hours flexibility
86%
Employees are very happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
76%
Employees feel that they can switch off quite easily from work
Role modelling
82%
Employees feel that flexible working is part of the culture
Autonomy
86%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
79%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
79%
Employees feel that the culture supports equity and inclusivity well
Culture
79%
Employees enjoy the working environment
Mission
81%
Employees feel very excited about and aligned with the company mission
Salary
66%
Employees feel that their salary is good and matches the value they bring

Working at Boomi

Company employees

1,500

Currently Hiring Countries

Australia

Canada

Denmark

France

Germany

India

Italy

Japan

Netherlands

Singapore

Spain

Sweden

United Kingdom

United States

Office Locations

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023