Regional Account Manager Japan - AALTO

Job Description:

Welcome to AALTO, where we are blazing a trail to an extraordinary future! We are not just rewriting the rulebook; we are rewriting the skies themselves, propelling HAPS technology to unprecedented heights.
Imagine an aircraft soaring at 60,000 feet, fuelled by sunlight and flying for months above traditional air traffic. That is us, AALTO’S Zephyr, the unrivalled pioneers of High-Altitude Platform Station (HAPS) technology. But that is just the beginning! We are on the verge of becoming the global leader in HAPS Connectivity as a Service (CaaS), connecting diverse needs in the Mobile and Satellite Network Operator market. We connect the diverse needs of our customers, whether it is for rural connectivity, overlay capacity, disaster recovery, or new service provision. Plus, we are opening doors in revolutionizing Earth observation, tracking, and communications, all while operating a carbon-neutral Zephyr HAPS fleet powered by sunlight.
Join us in this exhilarating journey at AALTO, where you will not just be part of a team; you will be part of an eclectic, passionate group of visionaries shaping the future and pushing boundaries in the stratosphere. Ready to rewrite history with us? AALTO is not just creating an aircraft; we are shaping a future of boundless possibilities.

Job Purpose:

As part of the Commercial team within AALTO, you will be reporting to the Director Connectivity EU & APAC. This role is to ensure complete alignment across the Japanese customer, AALTO and Airbus Japan to manage existing opportunities and develop new ones. You will be the primary customer contact and must manage the day-to-day account activities of AALTO’s largest commercial customer in Japan. Building in-country relationships directly with the customer and their wider end-customer and supplier base to ensure AALTO’s strategy, roadmap and capabilities are clearly and consistently communicated to manage and set customer expectations. As AALTO moves closer to commercial Entry into Service, you will have specific targets and be required to continuously provide local market requirements for the ongoing product roadmap, positioning and go-to-market needs.

Responsibilities:

• Primary account mgr. for daily customer engagement activities within the Japanese market – initially with AALTO’s largest strategic partner/customer

• Developing, managing and maintaining key relationships within the Japanese market – supporting AALTO’s targets and ambitions through our local partnership(s)

• Identifying, gathering & developing future business opportunities to meet AALTO’s regional targets

• Supporting and participating in the regular governance meetings with accurate, timely content (Commercial, Technical, Regulatory for full awareness)

• Ensuring AALTO’s strategy is clearly communicated, and timely updates provided to the customers and their wider base of end users and suppliers (as required)

• Capturing the Japanese market requirements, customer specific development plans and ensuring AALTO is aware of these

• Providing regular updates to the AALTO Commercial Team through regular (weekly) meetings

• Representing AALTO at local events (as required)

• Building a strong relationship with Airbus Japan to ensure alignment and opportunities identified, nurtured and secured

• Collaborate with AALTO internal departments, especially Programme Management,
  Commercial and Engineering, to ensure they understand the customer’s requirements

• Resolve complaints and keep track of all processes

• Act as the customer’s representative within AALTO to facilitate the best customer service

• Collect and analyse data about customer and end-user behaviour to understand trend changes in needs

• Escalate issues according to the level of priority required

Experience and Qualifications:

• 5-10yrs account management experience in large telecoms/mobile/satellite/aviation industry

• Demonstrable track record of successfully managing large, complex, technology-based customers in the Japanese market

• Bi-lingual preference – Japanese and English

• Awareness of Non-Terrestrial Networking (NTN), High Altitude Platform Stations (HAPS) and the role they play

• Awareness/experience of the Sensing, Earth Observation and imaging market

• Ability to travel and work flexible hours as required

At AALTO, we offer an exceptional work environment that values your well-being andrewards your dedication. As part of our team, you'll experience the freedom of flexible working that enable you to achieve a healthy work-life balance. We believe in recognizing your hard work and commitment, which is why we provide a fantastic bonus scheme that rewards your contributions. Additionally, we understand the importance of fifinancial security and support your future with a competitive pension plan. When you join us, you become part of a workplace that not only encourages your professional growth
but also cares about your personal fulfilment and financial stability.

AALTO HAPS Ltd. is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Japan Co. Ltd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

HR Expertise <JF-HR-CC>

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At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.