Flight Operations Business Support Manager

Job Description

Job Description:

Primary Responsibilities

Analyse and make the customer information meaningful to support Flight Operations Support & Training Customer Strategy:

• Deliver performance indicators (KPIs) on FOSD and FOSC performance.
  
• Analyse data and identify trends,
  
• Develop and update Dashboards,
  
• Support the strategy.
  

Deliver data to ensure the Customer One Voice standard within FOSD and FOSC community:

• Update the Slides pack with inputs from mentors/champions,
  
• Organise drives structure and ensure that everyone in the community knows how to find the information
  

Update FOSD Manual and ensure proper implementation:

• Update the FOSD Manual to ensure SC alignment,
  
• Organise awareness sessions for newcomers.
  

Organise and monitor CSIP:

• Analyse CSIP data for Flight Ops and Training,
  
• Monitor the follow up of actions.
  

Represent Flight Operations Customer-Facing Teams in Salesforce Ambassadors Network which is a regional network of Salesforce Focal points for Customer Support:

• Define the standards to be followed,
  
• Translate digital needs into clear business requirements (and vice versa) and deploy them into Salesforce.
  

Secondary Responsibilities

Provide support on the FOSD hiring together with HRBP:

• Create the strategy on the hiring plan,
  
• Screen the candidate according to the requirement,
  
• Organise the interview and provide the feedback.
  

Customer Visits and External Events

• Provide the support to organise the meeting at the Airbus facility in Bangkok,
  
• Local support from the regional office working with the event team.
  

Personal & Interpersonal Skills

• Strong stakeholder management and coordination skills
  
• Strong communication skills
  
• Excellent organizational skills
  
• Critical thinking and challenge the status quo
  
• Cultural awareness and ability to adapt
  
• Ability to work in a fast changing environment
  
• Multi-tasking skills.
  
• Languages : English: Fluent
  

Professional skills

• Master in Aerospace Engineering or Business Management / Administration.
  
• Advanced skills with Google Suite applications or equivalent
  
• Advanced skills with Salesforce in data analysis and creation of dashboards.
  
• Project Management Experience
  
• Knowledge of and experience with Airbus quality processes
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Flight Operations Services Limited

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Customer Flight/Mission & Ops Support

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