Technical Consultant (Atlassian) - (f/m/d)

Job Description

Company Description

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!

We make change happen. From anywhere.

What we offer you

We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.

Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Read our full list of benefits

Job Description

About the role

A Technical Consultant will work as part of a new growing team in Germany, assisting customers in making the best use of the Atlassian product suite, such as Jira Service Management, Jira Software, Confluence, Bitbucket, and other related productivity technologies, in order to deliver value to their business or organization. Proficient in German is a prerequisite.

This role will be helping customers to integrate systems, automate processes, and achieve efficiencies. This typically ranges from providing expert guidance and solution design, mainly around ITSM and PPM solutions to “hands-on” work with product setup and migrations.

As a Technical Consultant, the role will also take part in pre-sales - offering solutions, providing estimates, and producing proposals. The position will naturally involve maintaining and improving knowledge of the Atlassian product suite and related technologies.

What you'll be doing

Solutions Design and Delivery

• Own the role of technical expert in how customers can get the most value out of the Atlassian toolset, including, configuration, customization, performance optimization, and best practices
• Gather client requirements and conduct information-gathering workshops
• Provide thought leadership to client stakeholders in solving business and/or technical problems, including identifying pros, cons, and risks of potential solutions
• Guide customers through adopting changes to their current processes based on recommendations
• Prepare all customer-facing deliverables, including engagement reports, systems design diagrams, runbooks, and training materials

The Consultant will be required to work with and support Business Development with their sales process and also contribute to Solution Design Documents

Qualifications

What we're looking for

• German and english proficient

• Experience in technical consulting, software development, or the Atlassian toolset

• Experience presenting solutions to customers based on provided requirements

• Experience writing and contributing to technical reports

• Experience implementing ITSM, ITIL, Agile, and PMP methodologies

• Excellent organizational, prioritization, communication, and interpersonal skills

• An ability to think innovatively and creatively

• Team player and strong collaboration skills

• Self-starting, strongly ambitious, and tenacious

A few nice to haves

• Experience with web integration using Rest APIs

• Scripting experience with a language like Groovy or Python

• Pre-sales experience

• Experience with requirements gathering and analysis

• Experience within a fast-paced, fast-growth tech start-up environment

• Understanding of non-functional requirements for application scalability, availability, and security

• Forge development

Additional Information

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.

Drop us your application, we’d love to hear from you!

What to expect

We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.

You can read them here

Equal opportunities for everyone

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

Check out our WORK180 page

Check out our Flexa page

We look forward to your application!