1–2 days per week at home

Core hours 10 - 4

Dog friendly

At Accurx, we're on a mission to make patients healthier and healthcare staff happier.

Who are Accurx?

We’re a fast-growing health technology company which makes it easier for patients and healthcare teams to communicate.

Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists and administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.

We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help.

Although we’ve initially tackled the UK healthcare system, we have big ambitions to improve healthcare systems across the world in the future. You can view more about the impact we’ve had so far here.

Being a User Support Specialist at Accurx

We're looking for someone to join the Accurx User Support team to play a key part in delivering a first class experience for users and patients. You'll be the first point of contact with users, and will give timely, friendly support across the products we provide to the entire NHS workforce.

Our support operation is valued highly, with everyone in the business doing a quarterly shift on the frontline to stay close to users. We view our User Support team as being at the centre of the company - you’ll work with developers, product teams, user research, growth, and everything in between.

Day-to-day support

  • You’ll be the first point-of-contact for our users, whether they get in touch by email or live web chat, providing responsive, effective and friendly support while building an understanding of their typical day, and the wider challenges they face.
  • You’ll resolve product and technical queries across the entire product offering, speaking with a varied set of users from both Primary Care (GP) & Secondary Care (Hospitals, Care Homes).
  • You’ll communicate with users of different levels of technical ability and tailor your support to help resolve their issues, using phone calls and screen sharing when needed.

Building great resources

  • Alongside your day-to-day support, you’ll always be on the lookout for ways to be more effective and responsive in supporting our users. This could mean improving our external and internal resources, and or suggesting improvements to team processes.
  • You’ll balance delivering a first class experience when users get in touch, building great resources for self service support so they can access helpful information whenever they need it.
  • As our products change, our resources need to be kept up to date. The resources we use are varied and support both users and our team-mates, so you could be updating training presentations for new starters, macros we use to quickly reply to users, or gifs in a help centre article.

Get involved in all things user-focused at Accurx!

  • As the team who spend the most time talking to users and understanding their interaction with the product, our User Support Specialists are involved in many areas outside of core support.
  • We run a support buddying program where we guide team mates from around the company through a shift on Intercom, sharing insight and giving them an opportunity to hear directly from users.
  • We work with colleagues across the business to share our knowledge about users and to deepen our understanding of the products we’re building.

What the team say...

"Having the opportunity to work on the front line of the business, and talk to our amazing users every day is such a great place to find yourself. Not only do we get showered with compliments about a fantastic product but when we fix any issues the users are having, we make their day! It's an incredibly rewarding role with the opportunity to be an expert in all of Accurx's products."

Harry Kershaw - Senior User Support Specialist

We'd really like to hear from you, if ...

You have....

  • Evidence that you’ve interacted with users or customers. Our current team come from a wide range of previous roles; so whether you’re working in hospitality, healthcare, retail or customer support, we’d love to hear from you!
  • Proactivity: we’re a team of 16, where your impact will be high
  • Enthusiasm around trying new methods, switching up processes and coming up with new ideas, however big or small
  • You're passionate about improving healthcare and positively impacting the lives of billions
  • You're excited by change and a fast-paced learning environment
  • You love solving problems, and relish in the constant challenges a startup throws your way
  • You're an excellent communicator with the ability to translate complex to simple and adapt to different audiences
  • When you see something not working, you'll flag it and be part of the solution
  • You share our values

Additional Info:

As we have launched our products within hospitals, this means that unlike GP Practices who are only open within the week and normal working hours, we have a duty of care to support our users throughout the weekend, evenings and bank holidays.

This means you’ll be expected to work at least one evening shift every 2 weeks (until 7pm). You will also work 1 in 6 weekends (Saturday or Sunday 9am - 1pm).

Please note: Any hours worked on weekends, bank holidays or after 5.30pm on weekdays will be paid at x 1.5.

Salary and Benefits

  • £30,000 salary + the value of £14,500 share options
  • Flexible working of up to 2 days remote working per week
  • Enhanced parental leave policy
  • Prayer, meditation and breastfeeding room
  • In house therapists available daily
  • Working abroad policy
  • We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
  • And much more.

Hybrid workplace

We offer the team the option to work from home 2 days a week. Read more about our policy here.

Want to do a little more research before you apply?

Head over to our main careers page to find out more about the team and our employee handbook. You can also find out more about us on Medium, LinkedIn and Twitter & Instagram.

Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx.

Diversity & Inclusion

Accurx is committed to being an inclusive employer - you can find out more about this commitment here. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.

We work in partnership with Stonewall as part of their Diversity Champions program. This is because we believe in a world where all LGBTQ+ people are free to be themselves and can live their lives to the full. Inclusive workplaces have a huge part to play in making this world a reality.

We've officially been accredited as a flexible workplace by Flexa® Careers.

Apply now

1–2 days per week at home

Core hours 10 - 4

Dog friendly