Head of Solution Engineering

Job Description

Our everyday digital experiences are in the midst of a realtime revolution. Whether attending an event in a virtual venue, receiving realtime financial information, or monitoring live car performance data – consumers simply expect realtime digital experiences as standard. Ably provides a suite of APIs to build, extend, and deliver powerful digital experiences in realtime for more than 265 million devices across 80 countries each month, supporting organizations like Toyota, Bloomberg, Hubspot and Stripe.

Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. But we can’t rest yet. And we’d like your help. As Ably enters its next stage of growth, we’re looking for talented and curious individuals to help us build and deliver the platform to power synchronized digital experiences in realtime for one billion devices every week by 2024.

About this role

We are looking for a passionate leader with exceptional expertise in building, growing and coaching high performance Solution Engineering teams across multiple geographies, supporting the Ably sales team in their pursuit of new business and expansion opportunities.

Day to day, you will

• Partner with sales leadership to provide strategy and support for business development, accounts development, pipeline generation and deal management.
• Ensure each SE is enabled, empowered and accountable to deliver high quality work and excellent customer experience.
• Work closely with Sales, Partnerships, Product and Engineering teams
• Develop, implement and execute repeatable processes around solutions mapping, discovery and competitive evaluation
• Continuously improve and automate pre-sales activities as part of the sales process
• As needed, work directly with the sales team providing subject matter and product expertise with technical presentations, product demonstrations, and proof of concept activities
• Work on building a Solution Engineering Playbook
• Recruit, onboard, develop and lead high performance Solution Engineering organisation

We'd love to hear from you if

• Experience leading Solution Engineering teams at early stage SaaS technology scale-up companies
• Solid experience of working as a Solution Engineer at an individual contributor level
• Skillset and desire to enable, train, and support a growing team to perform at world-class levels
• Able to understand strengths and skills of your team and hire appropriately
• Strong experience of working with sales teams using MEDDICC methodology
• Experience working at companies with developer-focused technology
• Proven over achievement of targets
• Technical background in Software Engineering
• Knowledge of cloud computing, serverless, event-driven architectures & technologies, pub/sub, distributed systems, realtime protocols such as WebSockets, Server-Sent Events, or MQTT

It would be nice, but not essential, if you have:

• Experience working at companies with Freemium/OpenSource propositions as part of their GTM operations

What’s it like to work at Ably?

Ably is entering a new phase of growth led by an experienced senior team. You’ll be part of a successful, highly motivated, and extremely collaborative team. We want to work in a company of inclusive people who treat each other well.

To see what life’s like at Ably, check out our careers page at ably.com/careers and read the story of how Ably's core values came to be (ably.com/blog/ably-values).

Ably is a remote-first company and we strongly believe in life before work and encourage our people to find a balance between the two.

We recognize that each person is different and will want to be supported in different ways which is why our benefits (ably.com/ukbenefits) are there to help you focus on your needs today and prepare you for your future.

Amongst other things, we offer a generous holiday allowance, private healthcare and significant learning and development opportunities, and provide access to numerous wellbeing resources. We’re proud to do whatever it takes to care for Ablyans and their future.

Diversity, Inclusion & Belonging at Ably

We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity.

If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.