Head of Developer Education

Job Description

Our everyday digital experiences are in the midst of a realtime revolution. Whether attending an event in a virtual venue, receiving realtime financial information, or monitoring live car performance data – consumers simply expect realtime digital experiences as standard. Ably provides a suite of APIs to build, extend, and deliver powerful digital experiences in realtime for more than 265 million devices across 80 countries each month, supporting organizations like Toyota, Bloomberg and Hubspot.

Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. But we can’t rest yet. And we’d like your help. As Ably enters its next stage of growth, we’re looking for talented and curious individuals to help us build and deliver the platform to power synchronized digital experiences in realtime for one billion devices every week by 2024.

About the Developer Experience team

Ably’s Developer Experience function is part of our broader Product organization and consists of Developer Education and Developer Relations. Together, we strive to enable developers through award-winning educational content and intuitive developer experiences. We believe that collaboratively working with communities is the best way to build great developer products. If you share in our vision of enabling developers, then you'll love working at Ably.

About this role

Ably is an engineering company at its heart. Our audience ranges from software engineers to CIOs, and it’s our job to make sure the world knows about Ably.

As Head of Developer Education, you will own the strategic vision for developer education at Ably and build, support, and enable a diverse and empowered team to define and implement the tactics to achieve that vision. You’ll be accountable for Ably’s documentation, all other developer-focused education initiatives, and take an analytical approach to measuring the results of everything the team does.

Day to day you will

• Use a combination of experience and data to create and iterate on an evolving vision for Developer Education at Ably aligned with the company’s strategic objectives and developer experience best practices.
• Work with stakeholders across Ably and the Developer Education team to create repeatable and measurable processes that aide and improve the implementation of the education strategy.
• Hire, coach, collaborate, and manage a team of Technical Writers and Developer Educators.
• Be the champion of the team's efforts, both within the company and externally, to establish our reputation globally as a forward-thinking innovator in developer education.

We’d love to hear from you if you

• Have a proven track record of building empowered teams that educate developers.
• Have successfully managed a pool of contractors to help increase team bandwidth.
• Have experience of defining learning strategies across multiple mediums including official product documentation, blog posts, workshops, and video.
• Can demonstrate where you’ve used educational content as a developer acquisition tool in addition to supporting activation.
• Have previously worked in a hands-on role as a technical educator. Whether that’s within a software engineering, developer relations, or academic role.
• Understand how developer education naturally fits into the customer journey.

It would be nice, but not essential if you

• Have experience of working within a Product organization and are familiar with product development methodologies.
• Are highly creative - you look at our docs and can instantly think of 5 ways to use Ably in fun and educational ways.

What’s it like to work at Ably?

Ably is entering a new phase of growth led by an experienced senior team. You’ll be part of a successful, highly motivated, and extremely collaborative team. We want to work in a company of inclusive people who treat each other well.

To see what life’s like at Ably, check out our careers page at ably.com/careers and read the story of how Ably's core values came to be (ably.com/blog/ably-values).

Ably is a remote-first company and we strongly believe in life before work and encourage our people to find a balance between the two.

We recognize that each person is different and will want to be supported in different ways which is why our benefits (ably.com/ukbenefits) are there to help you focus on your needs today and prepare you for your future.

Amongst other things, we offer a generous holiday allowance, private healthcare and significant learning and development opportunities, and provide access to numerous wellbeing resources. We’re proud to do whatever it takes to care for Ablyans and their future.

Diversity, Inclusion & Belonging at Ably

We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity.

If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.