Remote-first
Core hours 11–3
Job Description
Core responsibilities:
In order to create and maintain important relationships with current and potential customers, the Customer Engagement Manager will be expected to:
Lead the marketing department’s efforts in nurturing customer relationships by:
Regularly spending time with our customers, capturing & understanding their pain points and needs
Generating original content, with channel-specific partners (case studies, videos, blog, email, social media, etc.) to develop to drive product growth and customer satisfaction
Becoming an integral part of our customer organisations’ everyday lives (for example participating in staff events)
Inform our growth marketing strategy and identify the channels and strategies to increase revenue within our customer base by:
Analysing data to produce lead-generating projects and initiatives within our customer base aimed at increasing revenue and retention
Evaluate and measure user journeys to inform marketing and sales strategies
Manage key conversion points in the marketing funnel, including landing pages, website calls-to-action (CTAs), and lead-generating forms
Work closely with other departments to add value in their own customer-engagement & lead generation activities
What we’re looking for:
Strong interpersonal and project management skills
Excellent team playing and problem solving skills
Excellent written and verbal communication skills
Deep understanding of how to manage and optimise the lead handoff from marketing to sales
Experience in working closely with a variety of customer-success stakeholders with the aim of working together, as one team, at progressing customer relationships.
Good understanding of the NHS and/or healthcare technology sector
An individual based in the UK
Benefits & perks:
Competitive compensation package
High pension and private health insurance
25 days paid annual leave with the option to carry over unused days to the following year
A substantial personal wellness budget allowance to use at your discretion
Flexible working environment with home working arrangements - certified by Flexa for the second year in a row as one of the world’s most flexible employers
Join one of the most diverse teams in the healthtech arena, we have a 50-50 female/male ratio and offer on-going Diversity Equity and Inclusion training
Generous training budget to ensure our teams keep upskilling
Annual company-wide all-expenses-paid working conference trip
Company benefits
Working at Locum’s Nest
Company employees
Gender diversity (male:female)
Office locations
Funding levels
Hiring Countries