3-4 days per week at home

Core hours 11 - 3

Dog friendly

Employment type
Full time

Job Title: Editor, MyCustomer

Location: Remote working / Bristol

Hours: F/T

Salary: £31,000 - £34,000

Sift is a market-leading digital B2B publishing business, based in the heart of Bristol. We believe that we can inspire action every day, through the creation of amazing content, experiences and insight for our audiences and clients.

MyCustomer is the leading online resource for customer service and customer experience professionals, we have been sharing news, best practices resources for nearly two decades, covering every facet of customer experience management. The foundations of the brand have been built on strong and independent editorial ethics, championing customer experience professionals and supporting them in the many challenges they face in today’s fast-changing world, through multi-channel and format content, written by a small in-house editorial team and the leading experts in the industry from around the globe.

As Editor of MyCustomer you’ll be responsible for delivering the content and audience strategy, crafted in collaboration with the managing editor and be an active multimedia content producer, with high quality onsite content creation as required by the content plan. You’ll need to interpret traffic data and wider market understanding to support strategic vision and drive data-informed audience, product and content development.

Working closely with our commercial team and clients, you’ll also provide consultative assistance concerning content strategies, supported by editorial and audience insights. There will also be opportunity for you to represent MyCustomer at awards and industry events.

This is an exciting time to join the team, we have ambitious 3-year growth plans and are looking to develop our premium content and programmes to better serve our audience. As well as growing our flagship CX Leader of the Year awards programme to celebrate CX professionals and their achievements.

Core responsibilities

  • Deliver the MyCustomer editorial vision and guide the team to deliver content that supports our wider business objectives
  • Be an active multimedia content producer with high quality onsite article creation as required by the content plan/agenda
  • Contribute to, and be a significant voice in the development of our editorial vision alongside the managing editor and other stakeholders
  • Interpret traffic data and wider market understanding to support strategic vision and drive data-informed audience, product and content development
  • Deliver the content and audience strategy in line with the brand vision
  • Feed insights, news and commercial leads to the editorial, sales and marketing teams
  • Work with the managing editor to meet, monitor and manage editorial quality and output standards. Includes onsite content, onsite moderation, email comms and social media platforms
  • Monitor and measure onsite performance of content and audience development plans in line with agreed KPIs
  • Build out a network of contributors to help deliver required content output
  • Drive a research culture across the editorial team to support commercial content marketing plans
  • Support commercial (and internal) content marketing projects at research and execution level where required.
  • Attend meetings with prospects and partners alongside the commercial team to represent and deliver the editorial perspective
  • Provide consultative assistance to prospects and partners concerning content strategies, supported by editorial and audience insights

What we’d like from you

  • A deep understanding of online community publishing and creation of multimedia content
  • Ambition and a strategic vision and an appreciation of MyCustomer audience needs
  • Experience of devising & implementing editorial processes
  • Exemplary communication, collaboration, problem solving and team working skills
  • Proven people management & development experience
  • Ability to prioritise a complex, multi-faceted workload effectively to ensure the editorial team hits their regular deadlines and targets
  • Excellent knowledge of CMS and web publishing tools
  • Social media and audio-visual expertise
  • A proactive approach to customer/member service


  • Podcasting experience
  • Video editing skills

What we can offer you

We look for people who share and can demonstrate our seven core values:

Put People First, Inspire Action, Be Curious, Be Honest, Be Inclusive, Stay Focused, and Have Fun.

In return, we can offer you a great place to work with lots of opportunities to learn.

Our benefits include;

  • Flexible working (we are Flexa certified)
  • Pension contributions matched up to 5%
  • 25 days annual leave plus bank holidays, option to buy/sell five days a year, additional leave for long-service, plus a day off for your birthday
  • Life assurance of four times base salary
  • BUPA health cash plan
  • Access to health and well-being resources and mental health consultants (up to 10 sessions per year)

Sift is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Hybrid working

Sift splits time between working from the office and home

Apply now
Digital Media
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3-4 days per week at home

Core hours 11 - 3

Dog friendly