We are looking for a positive, driven and people-focused Support Services Manager to manage a highly skilled team of Support Service Officers and Nurse Advisors in the delivery of high quality services that meets the greatest needs of those affected by blood cancer. The primary objective of the role will be to manage our services and provide practical and emotional information and support to anyone affected by blood cancer via our different platforms. But you’ll also be excited to use your knowledge and experience to scope out and project manage the development of new, innovative new services that meet the wide-ranging needs of the 1m people affected by blood cancer in the UK. We are particularly keen to explore how we can use digital tools to increase our reach, and to provide greater value to the blood cancer community when they need it most. Experience in digital project management would be particularly welcome. You’ll be excited to work flexibly and not daunted by regular adaptation to plans as we grow our insights and understanding about our community, and ways to support them. You’ll love working with other internal and external stakeholders on projects large and small, working passionately to ensure the ‘patient voice’ is heard and always represented in everything we do. This role will involve working with volunteers to oversee and moderate our growing digital and peer: peer services on a day to day basis, growing our network of people affected by blood cancer who can connect with each other and share experiences. Keeping this community safe is vital, so an understanding of online safety practices is key. Impeccable written and verbal communication skills are essential in this role. An understanding of blood cancer and blood cancer patient care would be beneficial. This exciting role provides the front line of our Blood Cancer Support Service, putting people affected by blood cancer at the heart of everything we do and tailoring our work to better meet their needs. For this reason, the Support Services Manager will need to be resilient, adaptable, and determined to maximise the value and opportunities the role can bring to the blood cancer community. We welcome applications from part time or job share candidates for this role.