Flexa
Flipdish • DE - Remote

Customer Success Manager - Germany

Job Description

Customer Success Manager - Germany

Flipdish allows restaurants to take orders online in an instant. Our technology powers millions of transactions across thousands of restaurants worldwide. With a branded website, mobile app, or self-service kiosk powered by Flipdish’s world-class technology, hospitality brands can directly accept digital orders without having to list on marketplace platforms.

You’ll join us in an incredibly exciting phase of transition and growth, as we rapidly expand our development and product teams in Ireland, UK, and internationally.

Flipdish Mission Statement: “To be the market leader for white-label online ordering globally, with a focus on customer and employee success.”

Role

Due to our continued growth, Flipdish is seeking an experienced Customer Success Manager.

This person will join the Success & Sales team in Germany with the opportunity to build meaningful relationships with Flipdish customers and help the German hospitality industry thrive!

The successful candidate for this role will be looking for an exciting new challenge in a hyper-growth environment. You should have a passion for building and developing business relationships and be willing to take on new challenges and input to the company’s growth.

What You’ll Do:

  • Proactively help our customers succeed online through the Flipdish platform
  • Build meaningful relationships with Flipdish customers through engaging emails and phone calls
  • Manage key metrics that feed into team based goals around retention, growth, and advocacy
  • Partner with customers to develop meaningful success plans that feed their long term goals. This may include webinars, customer email nurture campaigns and other knowledge materials to help our customers succeed online
  • Work with internal teams like customer support and menu to provide a seamless and positive experience for customers

Candidate Profile

About you:

  • Familiarity or awareness of the Flipdish product
  • Prior experience in Customer Success, account management, or customer service
  • Will understand how a SaaS business operates
  • Must be results focused with a can-do-attitude
  • Excellent verbal and written communication skills - you will be talking to our customers after all!
  • Desire to work in a high growth, dynamic startup environment. Your progression is limited only by your own abilities

Benefits

Too many to list on this job post! We are a growing startup that understands that only amazing incentives will attract the best talent. This obviously includes ESOP because we want all of our best employees to have skin in the game.

In addition to a long list of incentives, we provide unparalleled opportunities for growth and development. If you are smart, ambitious and hard-working, we will do whatever it takes to convince you to join the Flipdish rocketship!

No business embodies diversity like the food business. And at Flipdish, we're all about empowering those diverse, local, independent businesses - all over the planet. For us,

diversity isn't a checkbox. It's embedded in how we work. We are committed to building an inclusive and diverse team that represents a variety of backgrounds, perspectives, and skills - all working together in an open, honest and transparent culture. Because our strength comes from embracing our differences: differences that reflect the diverse customers we serve.

Please note that for this role we only accept applications from candidates directly. No recruitment agency assistance is needed.

About Flipdish

Flipdish is a hyper growth technology company (Deloitte Fast 50) who puts hospitality brands of all sizes in control of their business growth with a digital ordering and marketing system that builds brands, grows profits and turns customers into regulars.

With a branded website, app or self-service kiosk, powered by Flipdish’s world-class technology, hospitality brands can directly accept digital orders without having to list on aggregator platforms, at a lower cost and with more control over the customer experience.

Started in 2015 by technology entrepreneurs James and Conor McCarthy, Flipdish is headquartered in Dublin with a team of 280+ digital food retailing enthusiasts, 7000 active clients across 25 countries with teams in Ireland, UK, Spain, France, Germany and the US.


Flipdish Mission Statement: “To provide food businesses with the best-in-class tools and support they need to win.”

Company benefits

Sabbaticals
Enhanced paternity leave – After one years continuous service, Flipdish will continue to pay full basic salary for 4 weeks
Adoption leave – After one years continuous service, Flipdish will continue to pay full basic salary for 26 weeks
25 days annual leave + bank holidays
Enhanced sick pay – Receive up to three months paid sick leave in any 12 month rolling period
Pregnancy loss leave
Teambuilding days
Wellbeing allowance
Dog friendly co-working space
Enhanced WFH tools
Co-working space allowance – We have offices in London, Manchester, Karachi & Dublin
Summer hours
Flexible working week
Health insurance
Dental coverage
Mental health platform access
Compassionate leave
Dog friendly office
Company shutdown periods
Optional unpaid leave
Fully stocked snack cupboard
Pension match/increase
Matched pension contribution
Equity packages
Share options
Personal development budgets
Hackathons
Skilled worker visas
Company wide holidays/offsites
Personal development days
L&D budget
Location
88%
Employees are very happy with their working location freedom
Hours
78%
Employees are largely happy with the flexibility in the hours they work
Benefits
62%
Employees are largely happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
80%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Working at Flipdish

Company employees

180+

Gender diversity (male:female)

Implementing initiatives to reach our 50:50 goal

Office locations

Hybrid Model with offices in Dublin, London, Manchester & Karachi

Funding levels

$100m (Series C) investment from Tencent, and Tiger Global, and we couldn’t be more excited. (Jan 2022)

Hiring Countries

Argentina
Ireland
Pakistan
Spain
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
2nd – Retail & Ecommerce

2nd – Retail & Ecommerce

Industry awards 2022