Product Manager - Platform

Job Description

Product Manager - Platform

As product manager for Platform you will own one of the fundamental product lines in our business. You will ensure that our core ordering platform is flexible, scalable and can support the multitude of current and emerging use cases for placing an order via the Flipdish platform. Our vision is to have an open ordering platform through which clients, third party developers, partners, and even other food ordering and delivery services can create bespoke, fit for purpose consumer ordering experiences all of which flow through the Flipdish platform. You will anticipate, identify, negotiate on these opportunities, nurture the necessary internal and external relationships, and evolve our product such that it can support our vision. You will work directly with a highly skilled team of developers, QA architects and managers to make it easier for Flipdish to become an essential part of our client’s business operations technology.

You will be responsible for identifying and justifying the ordering use cases we will support in the future. You will be empowered to uncover the problems and opportunities for your product, have access to people you need to talk to, and given the tools you need in order to lead your team to success.

Our product managers are hands-on and expected to apply themselves equally to tactical and strategic activities. You will be aligned with an engineering team and expected to provide a high quality backlog of requirements while at the same time devising a longer term roadmap of prioritised features that map against our strategy.

What You'll Do

• Quickly develop a deep understanding of our business strategy, the market we operate in, and our client and end-user needs.
• Track the competitive landscape closely. Our competitors are aggressively investing in their product and new players are consistently emerging. You should be on top of what they are doing and why. You should articulate if and how it should influence our product decisions.
• You will understand the partner landscape and the strengths and weaknesses of partners in our target markets
• You’ll be expected to know when changes in partner strategies and food ordering trends in general could and should affect your roadmap. You will need to be able to distinguish the signal from the noise.
• Identify and prioritise the problems and the needs which define your product roadmap, focusing on those with maximum impact and which are aligned with our product strategy.
• Develop a set of commercially focused metrics for your product features that you will measure yourself against
• Collate the great ideas that are generated every day across our business to manage a prioritised backlog of quick win “always improving” features which will continually delight our clients and end-users.
• Work closely with other products team to identify cross team dependencies early and makes sure everyone agrees what they have to do, when, to realise that value
• Continually provide vision and direction to your team and stakeholders
• Ensure that the team always has a more-than-adequate, well defined, prioritised and clearly articulated backlog of work
• Lead the planning of product releases and set the expectation for delivery of new functionality
• Provide an active role in mitigating impediments impacting successful team completion of release/sprint goals

Candidate Profile

You are

• Reasoned. You can make a decision and defend it confidently, based on a thorough understanding of business and product building
• Both technically and commercially savvy. This role will suit a technical product manager who has experience in platform architecture, APIs, etc. At the same time you will also ensure and justify that you are doing the right thing to move our business forward from a commercial perspective.
• Adept at using your knowledge and experience to influence others
• Disciplined and determined
• Naturally motivated
• Persistent
• Proactive and don’t wait to be told what to do
• Always looking to be challenged and do not shy away from change
• Pedantic about the quality of what you release
• Smart
• Friendly and empathic

About You

• You've got 5+ years experience in a Product Management role
• API, integrations, platform architecture experience is a must, with retail or service aggregation experience being highly advantageous.
• You're technical and analytical. Maybe you cut your teeth in a development, quality assurance or business analyst background and were naturally drawn to Product over the subsequent years.
• You're commercially aware. You understand that software isn't free to build and maintain, and you can justify your decisions by displaying an understanding of how it will potentially impact the bottom line
• You are comfortable in creating hard metric based goals for yourself and your product and holding yourself to them.
• You're familiar with multiple software development methodologies. You've used multiple before and learned lessons with each of them
• Your product is a critical part of our strategy so you can expect both stakeholders and clients to be very active commentators and have strong opinions on the direction of your product. You are comfortable with this scenario and confident you can manage expectations in the right way, which is sometimes saying “no”.

Benefits

Too many to list on this job post! We are a growing startup that understands that only amazing incentives will attract the best talent. This obviously includes ESOP because we want all of our best employees to have skin in the game. In addition to a long list of incentives, we provide unparalleled opportunities for growth and development. If you are smart, ambitious and hard-working, we will do whatever it takes to convince you to join the Flipdish rocketship!

We also have

• Access to training and certification
• Collaborative work environment with a dynamic and diverse team — and we do actually mean this and invest in it
• Team-building activities and social events
• Unparalleled opportunity to grow and advance within the company

We are primarily located in Ireland, but we are a remote team and we will consider highly-qualified applicants from other nearby locations.

No business embodies diversity like the food business. And at Flipdish, we're all about empowering those diverse, local, independent businesses - all over the planet. For us, diversity isn't a checkbox. It's embedded in how we work. We are committed to building an inclusive and diverse team that represents a variety of backgrounds, perspectives, and skills - all working together in an open, honest and transparent culture. Because our strength comes from embracing our differences: differences that reflect the diverse customers we serve.

Please note that for this role we only accept applications from candidates directly. No recruitment agency assistance is needed.

About Flipdish

Flipdish is a hyper growth technology company (3rd in the 2020 Deloitte Fast 50) who puts hospitality brands of all sizes in control of their business growth with a digital ordering and marketing system that builds brands, grows profits and turns customers into regulars.

With a branded website, app or self-service kiosk, powered by Flipdish’s world-class technology, hospitality brands can directly accept digital orders without having to list on aggregator platforms, at a lower cost and with more control over the customer experience.

Started in 2015 by technology entrepreneurs James and Conor McCarthy, Flipdish is headquartered in Dublin with a team of 280 digital food retailing enthusiasts, 6000 active clients across 12 countries with teams in Ireland, UK, Spain, France, Germany and the US.

Flipdish Mission Statement: “To provide food businesses with the best-in-class tools and support they need to win.”