Flexa
Flipdish • Europe - Remote

Director of Engineering - Engineering Enablement

Job Description

Director of Engineering - Engineering Enablement

Flipdish allows restaurants to take orders online in an instant. Our technology powers millions of transactions across thousands of restaurants worldwide. With a branded website, mobile app, or self-service kiosk powered by Flipdish’s world-class technology, hospitality brands can directly accept digital orders without having to list on marketplace platforms.

You’ll join us in an incredibly exciting phase of transition and growth, as we rapidly expand our development and product teams in Ireland, UK, and internationally.

You won’t be told what to build. You’ll be shown the problems and opportunities, given access to people you need to talk to, and given the tools you need in order to succeed.

Role

Due to our continued growth, Flipdish is seeking an experienced Director of Engineering for the Engineering Enablement organisation. Teams within Engineering Enablement enable our product teams by providing the foundational technology and world-class engineering experience for them to be productive.

The Engineering Enablement organisation consists of the following teams:

  • Infrastructure: cloud computing, provisioning, and deployment pipelines
  • Platform: the core technology underpinning all Flipdish products
  • Data: analyzing the vast amounts of information available in our system for business value
  • Engineer Experience: creating an incredibly productive and delightful working environment for engineers, from recruitment through onboarding and ongoing training

Directors of Engineering at Flipdish manage multiple teams, and are managers of managers. They are senior and influential members of Flipdish Engineering, helping to create new initiatives and push existing programs forward to success.

Directors of Engineering are expected to make multiple teams effective as a cohesive group. They are able to “zoom out” to work strategically but also drill down into the tactical issues that their teams face.

Directors of Engineering are extremely skilled at ensuring their teams reliably deliver high-quality software, and do so with minimal supervision.

The successful candidate for this role will be looking for an exciting new challenge in a hyper-growth and remote environment. They will have a passion for technology and team leadership, and be willing to take on new challenges that directly affect the company’s growth.

What You'll Do

The role has many strategic responsibilities listed below:

People & Culture

  • Coach, guide and mentor for your team members
  • Lead a group of high-performing teams with a strong culture of trust, collaboration, and autonomy
  • Align your teams to measurable business outcomes, not output or activity
  • Set clear expectations and goals for the group
  • Recruit, interview and hire for your group
  • Represent - through daily actions - our values and behaviours
  • Be an ambassador for diversity in the technology field, and promote diversity within Flipdish

Infrastructure and Technical Operations

  • Accountability for the stability and technical performance of our products and services that build the customer experience across our clients sites, applications, brands and licenses.
  • Drive initiatives to ensure the stability and the continued high availability of our platforms and services.
  • Lead and be responsible for your team’s risks with a particular focus on security, compliance, service availability and reliability.

Budget & Financial Responsibilities

  • Ensure that budget activities are properly delivered (forecast, actuals, etc.) and that budget targets are met, as well as tech Opex and Capex.
  • Ensure smooth financial planning for your area to align with business forecasting and identifying efficiencies in spend when needed.
  • Take on account management responsibility with vendors, suppliers and our partners for our key technology services.

Communication

  • Ensure effective and clear communication to our teams of our strategies, decisions and plans to improve alignment across our teams.
  • Working with Product Management, build a culture of empowered Flipdish teams.
  • Train and develop your team members and give them regular feedback on their performance.
  • Take feedback from your team and others to improve your own performance.
  • Be the voice of your team with stakeholders, from issues and challenges they are having to publicizing their achievements.

Candidate Profile

You are

  • Reasoned. You can make a decision and defend it confidently, based on a thorough understanding of business and product development
  • Energised but calm in dynamic situations
  • Disciplined and determined, and motivated by team success
  • Friendly, empathetic, and considerate
  • Humble, and willing to take feedback in all areas
  • Intrigued by puzzles

Required Skills

  • Recent experience managing engineers in a high impact organization
  • A background as an engineering manager with experience in a modern tech stack
  • Excellent skills in modern Cloud Infrastructure (Azure preferred)
  • Experience recruiting highly proficient technical teams
  • A deep understanding of modern software development practices and DevOps culture
  • Focus on quality, while increasing efficiency, delivering value, while reducing waste
  • A proven history of building close working relationships with your stakeholders and creating world-class products
  • An ability to execute on and deliver complex technical projects involving multiple stakeholders
  • Equally comfortable leading discussions with users, non-technical and technical teams

Benefits

Too many to list on this job post! We are a growing startup that understands that only amazing incentives will attract the best talent. This obviously includes ESOP because we want all of our best employees to have skin in the game. In addition to a long list of incentives, we provide unparalleled opportunities for growth and development. If you are smart, ambitious and hard-working, we will do whatever it takes to convince you to join the Flipdish rocketship!

We also have

  • Access to training and certification
  • Collaborative work environment with a dynamic and diverse team — and we do actually mean this and invest in it
  • Team-building activities and social events
  • Unparalleled opportunity to grow and advance within the company

We are primarily located in Ireland, but we are a remote team and we will consider highly-qualified applicants from other nearby locations.

No business embodies diversity like the food business. And at Flipdish, we're all about empowering those diverse, local, independent businesses - all over the planet. For us, diversity isn't a checkbox. It's embedded in how we work. We are committed to building an inclusive and diverse team that represents a variety of backgrounds, perspectives, and skills - all working together in an open, honest and transparent culture. Because our strength comes from embracing our differences: differences that reflect the diverse customers we serve.

Please note that for this role we only accept applications from candidates directly. No recruitment agency assistance is needed.

About Flipdish

Flipdish is a hyper growth technology company (3rd in the 2020 Deloitte Fast 50) who puts hospitality brands of all sizes in control of their business growth with a digital ordering and marketing system that builds brands, grows profits and turns customers into regulars.

With a branded website, app or self-service kiosk, powered by Flipdish’s world-class technology, hospitality brands can directly accept digital orders without having to list on aggregator platforms, at a lower cost and with more control over the customer experience.

Started in 2015 by technology entrepreneurs James and Conor McCarthy, Flipdish is headquartered in Dublin with a team of 280 digital food retailing enthusiasts, 6000 active clients across 12 countries with teams in Ireland, UK, Spain, France, Germany and the US.

Flipdish Mission Statement: “To provide food businesses with the best-in-class tools and support they need to win.”

Company benefits

Sabbaticals
Enhanced paternity leave – After one years continuous service, Flipdish will continue to pay full basic salary for 4 weeks
Adoption leave – After one years continuous service, Flipdish will continue to pay full basic salary for 26 weeks
25 days annual leave + bank holidays
Enhanced sick pay – Receive up to three months paid sick leave in any 12 month rolling period
Pregnancy loss leave
Teambuilding days
Wellbeing allowance
Dog friendly co-working space
Enhanced WFH tools
Co-working space allowance – We have offices in London, Manchester, Karachi & Dublin
Summer hours
Flexible working week
Health insurance
Dental coverage
Mental health platform access
Compassionate leave
Dog friendly office
Company shutdown periods
Optional unpaid leave
Fully stocked snack cupboard
Pension match/increase
Matched pension contribution
Equity packages
Share options
Personal development budgets
Hackathons
Skilled worker visas
Company wide holidays/offsites
Personal development days
L&D budget
Location
88%
Employees are very happy with their working location freedom
Hours
78%
Employees are largely happy with the flexibility in the hours they work
Benefits
62%
Employees are largely happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
80%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Working at Flipdish

Company employees

180+

Gender diversity (male:female)

Implementing initiatives to reach our 50:50 goal

Office locations

Hybrid Model with offices in Dublin, London, Manchester & Karachi

Funding levels

$100m (Series C) investment from Tencent, and Tiger Global, and we couldn’t be more excited. (Jan 2022)

Hiring Countries

Argentina
Ireland
Pakistan
Spain
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
2nd – Retail & Ecommerce

2nd – Retail & Ecommerce

Industry awards 2022