UX Researcher (mid & senior)

Remote-first

Fully flexible hours

Dog friendly

Employment type
Contract

hedgehog lab is a global technology consultancy and we are on a growth trajectory. We are looking for mid-level and senior UX Researchers who can help us deliver great products & digital solutions to our customers across the globe.

While we have always been about premium digital experiences, our current customers (who consist of some of the biggest FTSE 250 & Fortune 500 companies) demand that we take our skills & the team to the next level to deliver a world-class service. We would love for you to come on that journey and help us do some award-winning work.

Why hedgehog lab?

  • Ranked #1 globally for mobile app development on Clutch
  • We work with clients of all sizes, from startups to FTSE 100 companies across a range of sectors. If you want to build your portfolio, this is the place to do it. Check out some of our past client work here.
  • A transparent and open company culture based on trust, where politics is shunned and everyone works as a team.
  • Our People are our greatest asset, and we are so proud to have been certified as a Great Place to Work, as rated by 91% of our business.
  • We’re a fully Flexified Employer, certified by Flexa. We know a one size fits all approach doesn’t work for everyone, we work with our employees to establish a model that benefits both parties.

Responsibilities

What a User Researcher role at hedgehog lab looks like

  • As a User Researcher at hedgehog lab you’ll work across multi-disciplinary teams with designers, product managers and engineers to help design and build research driven products.
  • You’ll be the voice of the user, always putting the audience first making sure at all stages we always know what we’re building, who we’re building for and why/what the problems are we’re trying to solve.
  • You’ll be familiar with different research methodologies and understand when to use them.
  • You will be a skilled communicator and understand the art of asking the right questions and you’ll also be an active listener and be comfortable in the awkward silences.
  • You will already be equipped in how to gather insights from user needs and you will be able to observe attitudes, emotions, and patterns of behaviours that will help with product decisions.
  • You’ll understand how to make your research understandable and actionable
  • You’ll use evidence collected to build confidence and buy in with key stakeholders across the business and work closely with our clients to create confidence in key design decisions being made.

Must have requirements

  • You will have experience of working on qualitative and quantitative research projects and integrating user research into product designs and design practices
  • You will already be working on a UX team with designers, product management and engineering partners as part of the product development process
  • You’ve conducted research within the digital and/or mobile product space
  • You have client management experience and can design research engagements around business needs
  • You’ve selected appropriate research methodologies while considering timelines and constraints
  • You’re comfortable designing and conducting interviews, surveys, ethnographic research, usability tests, competitive landscapes, secondary research (e.g. literature reviews), etc
  • Ability to creatively target and recruit participants
  • You can recognise patterns, disentangle confounding variables, and synthesise information
  • Experience presenting complex ideas to clients and team members in a compelling and actionable way

Nice to have

  • You will have experience of working on qualitative and quantitative research projects and integrating user research into product designs and design practices
  • You will already be working on a UX team with designers, product management and engineering partners as part of the product development process
  • You’ve conducted research within the digital and/or mobile product space
  • You have client management experience and can design research engagements around business needs
  • You’ve selected appropriate research methodologies while considering timelines and constraints
  • You’re comfortable designing and conducting interviews, surveys, ethnographic research, usability tests, competitive landscapes, secondary research (e.g. literature reviews), etc
  • Ability to creatively target and recruit participants
  • You can recognise patterns, disentangle confounding variables, and synthesise information
  • Experience presenting complex ideas to clients and team members in a compelling and actionable way

We offer

  • Unlimited holidays. While we count paid leave, it's not metered.
  • Flexible working environment (flexi-time, hybrid working environment)
  • An enhanced maternity policy.
  • A transparent and open company culture where politics is shunned and everyone works as a team.
  • Annual Learning & Development budget inclusive of 4 L&D days.
  • Annual personal Wellbeing budget inclusive of 2 wellbeing days.
  • Access to free therapy sessions and financial wellbeing services.
  • Monthly payday socials and annual Summer and Christmas parties.

Diversity & Inclusion Statement

At hedgehog lab, our team is our greatest asset.

We believe that having diversity within our team is integral to doing our best work and creating the most innovative products for our customers. We will continue to foster an inclusive culture at the lab where everyone can be their authentic selves and thrive.

We encourage people from underrepresented backgrounds to apply to our roles and we don’t discriminate based on race, colour, religion, gender, gender identity, sexual orientation, nationality, genetics, disability or age.

If you require any adjustments to submit an application for a vacancy, or if you require any reasonable adjustment should you be invited to interview then please contact Aimé Watson Bachini, People and Culture Lead, at aime.watson@hedgehoglab.com.

We are a family friendly employer with a culture based on trust, autonomy and flexibility. We are always learning and our policies and processes are ever evolving to make sure that they’re in line with this statement.

Apply now
hedgehog lab
Digital Product Consultancy
App Design & Development
View company profile

Remote-first

Fully flexible hours

Dog friendly