Staff Site Reliability Engineer

Remote-first

A little flex time

Dog friendly

What do we do?

Paddle offers SaaS companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers, taking away 100% of the pain of payments fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We have over 260+ talented employees serving over 3000 software sellers in 245 territories globally. Backed by investors including FTV Capital, Kindred, Notion, and 83North, Paddle aims to define the next wave of B2B SaaS leaders.

The role

As a Staff Site Reliability Engineer, you’ll be helping to drive our product and engineering department forward, ensuring reliability on different parts of the Paddle platform and helping our Engineers to work better and more efficiently.

Paddle SRE team’s role is “Everything SRE”, with a focus on infrastructure, reliability standards, and practices. By following this model:

  • It’s easy to spot patterns and draw similarities between services and projects.
  • We act as a glue between disparate product teams, creating solutions out of distinct pieces of software.
  • Enable product engineers to use DevOps practices to maintain user-facing products without divergence in practice across the business.
  • Define production standards as code and work to smooth out any sharp edges to greatly simplify things for the product engineers running their services.

Our Engineering Department is split into cross-functional Product teams and an SRE team. Each Product team focuses on a specific domain and our SRE team’s job is to enable them to be able to take on Platform and Ops tasks themselves, and ensure our platform is reliable.

You are empowered to use the right tech for the job. You’ll have the freedom to input into what technology and tooling are used and educate the rest of your colleagues accordingly.

As an SRE, we want you to be a driving force of improving and automating how our Product teams develop software at all stages of its lifecycle, which we strive to achieve with strong collaboration and communication with our engineers.

Tech Stack

  • Go for our new services
  • PHP and Laravel for our legacy system
  • Docker in production and local development
  • gRPC for internal services running on AWS Fargate
  • AWS lambda for event-based services
  • AWS SQS for our asynchronous message queues
  • Aurora MySQL and DynamoDB for persistent data storage
  • Redis as a key/value store
  • Terraform and Cloudformation for infrastructure management
  • React for our new front-end development
  • Cloudflare for our DNS server

What you'll do

  • Handle production incidents, author blameless postmortems and enrich operational playbooks and runbooks
  • Create, maintain and test our system recovery process
  • Monitoring, alerting and SLO tracking
  • Developing tools to maximise engineering efficiency such as automating the deployment infrastructure
  • Be an advocate of the GitOps methodology
  • Collaborate and enable engineers to do their job more efficiently
  • Seek out processes that can be improved with automation

We'd love to hear from you if you

  • Have AWS experience, we use ECS/Fargate, EC2, RDS, S3 and Lambda
  • Have a software engineering background, and ideally experience with Go, which we use for our tooling
  • Knowledge of platform and ops concepts such as networking and Linux administration
  • Experience working with microservices and distributed systems at scale
  • Experience with monitoring tools: we use NewRelic, Grafana, ELK, Pingdom and PagerDuty.

Why you’ll love working at Paddle

We are a diverse team of 260 (and growing!) people. We care deeply about enabling a great culture which is inclusive no matter your background. We celebrate our diverse group of talented employees and we pride ourselves on our transparent, collaborative, friendly and respectful culture.

We live and breathe our values, which are:

  • Exceptional Together
  • Execute with impact
  • Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, pension plans, private healthcare, a health & wellbeing platform and coaching sessions.

We are a ‘digital-first’ company, which means you can work remotely or from our amazing office if you prefer, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We love our casual dress code, annual company retreats and much more. We truly invest in learning and will help you with your personal development, from constant exposure to new challenges, an annual learning stipend to regular internal and external training.

Equal opportunities

We believe in having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. ​Our office is wheelchair friendly and we are a family-friendly employer​.

#LI-REMOTE

Apply now

Remote-first

A little flex time

Dog friendly