Grad Programme - Support Engineer, Customer Success, Solution Architect

Job Description

Who are Tyk, and what do we do?

The Tyk API Management platform is helping to drive the connected world and power new products and services. If you’ve banked online, used an app to check the news, or even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Singapore Post to global organisations like the Financial Times, and Starbucks.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone – for real. Why? Tyk was founded on the principle of doing things differently and offering flexibility and autonomy to our employees are two principles that, we believe, allow our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier.

The programme

We are seeking an enthusiastic Computer science/STEM Graduate To assist our customer operations team and our commercial team.

If successful, you will be recruited as either a SupportEngneer, Customer Success Engineer or Solution Architect.

During the 1 year programme you will work in all three functions, but also spend placements in broader business departments to gain an insight into the wider business. In addition, you will attend graduate programme days at our head office in London.

Requirements

What we are looking for

Candidates will have graduated in 2020, 2021, or will be graduating in 2022, and have gained or be predicted to gain, at least a 2.1 in the degree.

Successful candidates will have achieved high academic standards as well as being able to demonstrate a passion and commitment for a career in the software industry. We will be looking for evidence of ability to work in a team, confidence, excellent communications skills and a commitment to excellence.

Desirable attributes:

• Knowledge of or interest SaaS (Software as a service)

Benefits

Here’s why you should join us:

• Everyone has unlimited paid holiday.
• We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
• Employee share scheme
• Generous maternity and paternity leave
• Company retreats

We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!

Our values tell the story of Tyk - here’s how:

• It’s ok to screw up!

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have!

• The only stupid idea, is the untested one!

It’s in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we’d do it again!

• Trust starts with you - make it count!

Trust is a two-way street - instill it from day one!

• Assume best intent!

We have each other’s back - we’re all on the same team. Think before you speak or act.

• Make things, better!

Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

You can see more about us here https://tyk.io