SDR Manager


Core hours 11 - 3

Dog friendly

Employment type
Full time

About Us

Peppy is a B2B digital health startup on a mission to bring expert healthcare to everyone. We fill some of the biggest gaps in healthcare by providing expert-led, personalised support to people when they need it most, all on a secure mobile app. The areas we support include fertility, menopause, pregnancy, early parenthood, men’s health and women’s health (with more to come).

Over one million people across the UK now have access to Peppy through their employer or private medical insurance. With Peppy, they can connect with a human expert over chat or video call, engage with a community of like-minded users and turn to a library of events, articles and videos, all at the touch of a button.

We work with over 50 employers including Santander, Capgemini, Aviva, SAP and Wickes, as well as partnering with huge insurers, Vitality and AXA. Peppy helps them look after their people when they need it most, and to build an employer brand that helps them stand out from the crowd.

Demand for Peppy has never been higher. We 8x’d our revenue in 2021 and doubled again in the first three months of 2022. Our headcount has also shot up as we’ve tried to keep up with the growth. We’re now one of Europe’s fastest growing healthcare startups and we’ve just moved to the US where we plan to do it all again. But in a much bigger market.

About the role

At Peppy, we want to bring pioneering personalised health support to everyone during life’s big transitions; the ‘Moments That Matter’.

To do that, we need to build an efficient and scalable commercial function, able to effectively convert high quality leads generated by the Marketing Team but also through strategic outbound initiatives.

Over the last 2 years we’ve built a proven Demand Generation function and we’ve taken the exciting opportunity to onboard a hungry team of SDRs so that we can maximise our market position in the UK.

That’s where you come in as we’re looking for a creative, driven and well-organised SDR Manager to support the evolution, training and development of our new SDR team as we embark on this journey, working alongside our established Demand Generation and Sales teams.

As our SDR Manager, you will:

  • Be accountable for delivering on SQL targets
  • Line manage, coach and organise the SDR team to maximise their development and impact
  • Work closely with our Demand Generation team to understand and support our account allocation, handover processes and overall database of new and old contacts
  • Consistently contribute to how we optimise Demand Generation and Sales activities to keep the team’s processes and methodologies agile and ahead of the market
  • Be the main point of contact for the day-to-day challenges of our SDRs when it comes to questions and concerns, troubleshooting challenging calls or issues, and diffusing & handling prospect objections
  • Lead the team by assisting with building out and refining methodologies to build a qualified pipeline for our Account Executives. E.g. Researching and identifying potential viable customer opportunities
  • Consistently review and manage the technology stack for the SDR team

Your main objectives will be to:

  • Drive growth in SQLs
  • Build a best in class SDR setup (Inbound ⇒ Outbound led setup)
  • Build out coaching and development best practice for the SDRs
  • Collaborate with the wider Sales and Demand Generation teams to optimise the sales funnel performance

Who we’re looking for:

  • 1-3 years of management experience, preferably in both outbound and inbound.
  • Demonstrated experience leading a sales development team in a SaaS environment
  • Experience using Hubspot CRM including tools like Gong and Outreach
  • Demonstrable coaching and leadership skills, with ability to motivate employees

Bonus points if you:

  • Have experienced of working on new markets beyond the UK

Who you are:

  • You have an innate interest in health and wellbeing.
  • You’ll be motivated by the idea of being part of a force for good and bringing health support to millions.
  • You will be hungry to join an exciting, fast-scaling startup.
  • You’ll get excited about the prospect of rolling your sleeves up and getting stuck in.
  • You have an open attitude and proactively ask for information, advice and help when you need it.
  • You’re collaborative and respectful as a team player.
  • You positively contribute to Peppy as a team. You’re supportive and see success as team success.
  • You’re committed to exceeding expectations, boundaries and excellence.
  • You demonstrate passion and you’re willing to go the extra mile.
  • You take ownership of your deliverables and you admit your mistakes. You take responsibility and you’re proactive in identifying solutions.

Why Join Peppy?

We are a new and exciting start-up in the digital health space, and this is a great opportunity to work within a mission driven, lively & diverse team in a fast-paced and high growth environment. In this role, you will get a competitive salary and the opportunity to work in a remote first workplace.

- A 25 day paid holiday allowance plus public holidays

- Company MacBook & company phone (we will send this out via courier a few days before you join!)

- Remote-first environment where you can choose to work from home, in a shared office or anything in between; you’ll have the option to choose between a WeWork All Access pass or a work-from-home allowance

- Vitality Private Medical Insurance

- A 5% pension scheme of qualified earnings - Peppy will start paying a percentage of your salary towards your pension.

- Enhanced Family Leave policy (maternity leave / paternity leave)

- Access to the Peppy App!

Equality & Diversity

Peppy's mission is to help people in life's most challenging journeys. We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law.

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Core hours 9.30 - 4.30

Dog friendly