Senior Sales Engineer

Remote-first

A little flex time

Dog friendly

What do we do?

Paddle offers SaaS companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers, taking away 100% of the pain of payments fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We have over 230+ talented employees serving over 3000 software sellers in 245 territories globally. Backed by investors including FTV Capital, Kindred, Notion, and 83North, Paddle aims to define the next wave of B2B SaaS leaders.

The role

We are looking for a Senior Solution Architect, ideally with relevant industry experience in payments, financial solutions , or subscription management, to help us achieve our ambitious growth plans. This is an exciting time for you to join- the Solutions Architect team has doubled in size in the past year and is continuing to accelerate its growth!

Working as an expert within our Sales team, you'll use your skills in technical consulting and project management to enable leading software vendors to build incredible customer experiences with Paddle and assist them in overcoming any technical challenges along the way.

What you’ll do

  • Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs
  • Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers
  • Build integration plans and sample code with sellers to assist them in implementing their own Paddle integration
  • Support Account Executives on customer calls to help win new business
  • Work with Account Managers to help our customers onboard and launch smoothly
  • Act as a product expert, as well as communicating issues and feature requests to the Product and Engineering teams
  • Contribute to public and internal documentation

We’d love to hear from you if:

  • You have proven experience in sales engineering or solutions architecture working with complex, enterprise level clients
  • You have solid experience in various technologies, for example a mix of the below:
    • Full or partial stack development
    • Development frameworks for applications
    • Common API interfaces
    • Integration tools - ETLs, iPaaS, etc - or experience working with a built-in integration layer
  • You have experience using and integrating APIs.
  • You have (ideally) demonstrated expertise in payments, accounting practices, and/or subscription management.
  • You have strong interpersonal and customer management skills that you developed in a customer-facing role.
  • You have the ability to discuss technical concepts with both technical and non-technical audiences.

Why you’ll love working at Paddle

We are a diverse team of 230 (and growing!) people. We care deeply about enabling a great culture which is inclusive no matter your background. We celebrate our diverse group of talented employees and we pride ourselves on our transparent, collaborative, friendly and respectful culture.

We live and breathe our values, which are:

Exceptional Together

Execute with impact

Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, pension plans, private healthcare, a health & wellbeing platform and coaching sessions.

We are a ‘digital-first’ company, which means you can work remotely or from an amazing office if you prefer, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We love our casual dress code, annual company retreats and much more. We truly invest in learning and will help you with your personal development, from constant exposure to new challenges, an annual learning stipend to regular internal and external training.


Equal opportunities

We believe in having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. ​Our office is wheelchair friendly and we are a family-friendly employer​.

Apply now

Remote-first

A little flex time

Dog friendly