Product Designer

Job Description

Whereabouts: We are full-remote, global and hours agnostic! Please be aware that many of our team are based in Europe. This means will generally need to have at least 3 hours of work cross-over with CET and GMT. Read more about our approach to Remote working here.

Interviews: Around 4 hours over a few weeks, including some paid practical work

Salary: Starting* at £85,669 globally and $151,364 for US candidates*

Note: We have no “caps” on our salary, and you can read our full compensation philosophy here. If our advertised salary doesn’t suit your current expectations, just let us know. Although we do not negotiate salaries, we may be able to offer the role at a more senior level or with an alternative scope.

Reporting to: James Ferguson our Director of Design

Ask us anything: careers@whereby.com

"The function of design is letting design function." - Micha Commeren

🌏 What Whereby is all about

Created with Scandinavian simplicity at heart, Whereby is a remote-first video meetings company with a vision of a world where anywhere works.

We believe in everyone. We see our differences as a strength; it’s this philosophy that drives us towards our mission. This means we see your unique history as having a value money cannot buy; we believe in the strength of every intersection of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity.

🔍 What we're looking for

We’re looking for a seasoned Product Designer to join our team to help on a special project. Someone to partner with our Product and Engineering team to make the Whereby meeting experience even more delightful. In 2022 we have set out to support even bigger meetings (100 -> 500), which will require features such as chat moderation, Q&A support, polling, and much more. You’ll go from identifying user needs to sketching solutions and prototyping, to testing ideas, and refine designs with data and user feedback.

💫 Your mission in your first year at Whereby

To work on building a world-class customer experience dashboard that our customers love.

⚒️ The nuts and bolts of the role*

* Please do not see everything in this job ad as "must have", but rather a guiding list of what we're looking for. We know that no candidate will be the perfect match for all we've mentioned in this posting, so don't be afraid to apply if you feel you're close to the brief but not "spot on"

Your previous experience

• We are prioritising attitude, aptitude, and the work you've shipped in favour of years' experience. With that said, you may be a good fit if you…
• Have 4-6 years, proven Product Design experience in a start-up environment.
• Have a portfolio of work which demonstrates your ability to think in systems, develop new interaction patterns with a high level of creative flair and polish.
• Are able to demonstrate strong problem solving skills with the ability to explore multiple design solutions using different methods to help identify, explore and solve problems.
• Are a great communicator, leveraging different techniques to make your point and explain complex problems in a clear and concise way
• Contribute to product and design strategy, by bringing new ways of working and fresh perspectives to your team, peers and senior management.
• Coach and mentor other designers to help make the wider team better.
• Are a really nice person with loads of ambition

How we'll measure your success🌟

• Value and impact of design work
• Contribution to strategy and business impact

Scope of role

• Conduct your own user research with support from the user research team to gain deeper insights.
• Break down complex problems based on user needs, considering the full end-to-end customer journey.
• Be a master of all things visual design with a finger on the pulse of the latest design trends.
• Be a key contributor to Whereby’s design system and accessibility standards.
• Know the ins and outs of different platforms and can speak with authority on best practises.
• Continually have a view of the bigger picture and work with others across the business to iron out the seams across our experience.
• Push design tools to their limit to create life-like prototypes which you use to test and validate your designs.

Day-to-day role

• Act as the glue between product and marketing and bring cohesion to all out customer touchpoints.
• Marry insights, data and customer feedback, taking a methodical approach to capture a holistic view and validate insights.
• Lead and facilitate workshops, design sprints and sparring sessions.
• Form hypotheses and strive to get to the root of a problem.
• Create wireframes, prototypes and final designs which meet customer and business needs.
• Be the voice of the customer and partner with product management and engineering to deliver customer value, early and often.

Your progression

• You’ll get the chance to work with modern design tools and methodologies and will have a real opportunity to have a high impact.
• You'll have the opportunity and flexibility to be part of different teams and develop in several areas.
• We offer career progression opportunities both for individual contributor and manager roles. The Design team is growing and with that plenty of future opportunities in our journey going forward.
• We encourage our team members to attend one course/conference event per year, and attend relevant events on a frequent basis.
• Impact on a core area of our product as well as business wide.

You've read all this way... you may as well apply! 🙌

If you have any more questions, take a peek at our Recruitment FAQ on Notion or drop us an email to careers@whereby.com. You can always read more about Whereby here on our open handbook.

Background checking: We perform background checks on certain roles. For more information about how and why we carry out background checks, this document is a great starting point. For anything further, please email careers@whereby.com or your Talent Partner. Whereby’s background checks will be carried out by Zinc.

Legitimate posting: If you aren’t seeing this role advertised on https://jobs.lever.co/whereby the role is likely closed for new applications. Unfortunately, we are not always in control of where our roles are posted as many websites post our roles without our express consent. For this reason, you may be reading out of date information - we are so sorry about that. Our careers team is always on hand to answer questions, drop us a line at careers@whereby.com