Revenue Operations Associate

Job Description

Whereabouts: We are full-remote, global and hours agnostic! Please be aware that many of our team are based in Europe. This means will generally need to have at least 3 hours of work cross-over with CET and GMT. Read more about our approach to Remote working here.

Interviews: Around 4 hours over a few weeks, including some paid practical work

Salary: Starting from £51,200* plus a 10% bonus

Note: We have no “caps” on our salary, and you can read our full compensation philosophy here. If our advertised salary doesn’t suit your current expectations, just let us know.

Reporting to: Danyon Lamb, Revenue Operations Lead

Share options: Granted with 4 year vesting.

Ask us anything: careers@whereby.com

“The questions you ask are more important than the things you could ever say.” - Thomas Freese

🌏 What Whereby is all about

Created with Scandinavian simplicity at heart, Whereby is a remote-first video meetings company with a vision of a world where anywhere works.

We believe in everyone. We see our differences as a strength; it’s this philosophy that drives us towards our mission. This means we see your unique history as having a value money cannot buy; we believe in the strength of every intersection of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity.

🔍 What we're looking for

We're looking for a motivated individual to join our growing revenue operations team. You are a Swiss army knife of operations with a high degree of flexibility, motivation and work well under pressure. You enjoy thinking out-of-the-box for creative solutions, however, you always support your work with data driven decisions. You have a passion to drive growth, accountability, and scalability through operational efficiency, delivering transversal projects that have a direct impact on the teams’ objectives.

💫 Your mission in your first year at Whereby

This role is focused on improving the operations that bridge the Whereby commercial teams (sales, marketing, and customer success), with a key emphasis on sales operations. Designing, building, and operationalizing processes to support the business revenue growth and enable internal cross-functional stakeholders to improve their ways of working. It will require strong process, workflow management, and stakeholder management experience while also being data self-sufficient to make data-driven decisions.

⚒️ The nuts and bolts of the role*

* Please do not see everything in this job ad as "must have", but rather a guiding list of what we're looking for. We know that no candidate will be the perfect match for all we've mentioned in this posting, so don't be afraid to apply if you feel you're close to the brief but not "spot on"

Your previous experience

• 1-3 years of demonstrated operations experience in a tech startup environment
• Data-first problem solver with excellent Excel or data analysis skills
• Have strong communication skills, both written and verbal (English required)
• SQL and basic programming skills is highly regarded (Python or Google scripts)
• Experience as a Salesforce Admin or used Salesforce as a user

🌟 How we'll measure your success

• Commercial funnel metrics: Improving the productivity of our cross-functional commercial teams (marketing, sales, and success) by reducing deal cycle, automating touch points and improving visibility
• Company Revenue: Iterating on our existing ICP
• Retention and Activation: Contributing to boosting our activation and retention metrics by collaborating closely with Product and Customer Success

Scope of your work

• Tackle key strategic questions through analytical frameworks and insights to advise the team on key decisions around the end-to-end customer lifecycle experience
• Engage and collaborate with a number of different cross-functional stakeholders in the business
• Identify key areas to scale and improve our operational processes

Day-to-day of your role

• Launch new processes to improve our commercial efficiency, revenue growth, forecasting, sales compensation, segmentation, and more
• Tackle business challenges by identifying the root cause and implementing effective solutions
• Plan and project lead multiple projects and have the ability to execute in a constantly evolving, complex environment
• Become an expert in the Whereby operations with a deep understanding of the customer lifecycle
• Build, maintain, and communicate detailed reporting and analysis on key business challenges
• Own functional business strategies, responsible for monitoring, correcting, and executing business processes

Your progression

• You’ll be part of an emerging team where you can create a lot of high-impact work with consistent visibility from senior leadership as this roles assists in shaping the operations team
• There are a lot of learning opportunities and career advancement steps including program management and team-lead responsibilities
• We expect you to be ambitious and look forward to following you into more senior roles as you grow and new opportunities arise within the company

You've read all this way... you may as well apply! 🙌

If you have any more questions, take a peek at our Recruitment FAQ on Notion or drop us an email to careers@whereby.com. You can always read more about Whereby here on our open handbook.

Background checking: We perform background checks on certain roles. For more information about how and why we carry out background checks, this document is a great starting point. For anything further, please email careers@whereby.com or your Talent Partner. Whereby’s background checks will be carried out by Zinc.

Legitimate posting: If you aren’t seeing this role advertised on https://jobs.lever.co/whereby the role is likely closed for new applications. Unfortunately, we are not always in control of where our roles are posted as many websites post our roles without our express consent. For this reason, you may be reading out of date information - we are so sorry about that. Our careers team is always on hand to answer questions, drop us a line at careers@whereby.com