Flexa
Impala • +/- 2 Hours GMT

Manager - Product Operations

Remote-first

Core hours 11–3

Dog friendly

Job Description

Hello!

Thanks for checking out our job description for a Manager - Product Operations at Impala. We felt a little bit impersonal just diving straight in with words like “revolutionising” and “disrupting”.

As such, we apologise in advance for any clichés, tropes or sudden-insecurity-driven-panic-attacks that you might find in the description below.

All that aside though, we’re pretty proud to be listed number 2 in London’s best startups to work at in 2021; listed as one of the 50 fastest-growing companies in London to accelerate your career in 2021; and featured in Sifted's Top European Startups in 2021.

Life and Logistics

Follow this link to find out more about progression, wellness, culture and benefits, and more, at Impala. We think it's a pretty great place to work, and we're proud to share some insight as to why.

A brief overview of what you will be doing here:

The Manager of Product Operations will establish the Product Operations and Program Management function at Impala, and build out the Product Operations team. You will be the first hire in this function and will establish and grow this function in alignment with the growth of Product org. You will help enable the Product team to run effectively, while also working closely with cross-functional partners to drive Product team objectives. You will lead Product operations and programs for multiple initiatives - internal and external - that help drive overall impact for the Product team at Impala.

You will:

  • Simply put, you will lead the force to empower the Product teams to do great job by establishing the following three pillars
    • Quantitative Insights
    • Qualitative Insights
    • Tools and Best Practices Evangelism to raise the bar on the skill level of the organisation and ensure consistently strong team
  • Help the product team operate effectively by providing clarity and visibility on our product initiatives and programs, both internally and to a cross functional audience.
  • Be a key player in shaping and planning Product cycles, running product reviews, dependencies and risks forums.
  • Evaluate team needs and implement new tools with product managers, product analysts, and cross-functional partners to solve for our growing need to collaborate holistically across the organisation.
  • Collaborate closely with people leaders, product managers and product analysts to define, document, and operationalise processes.
  • Be the voice of Product in cross functional forums internally in the company.
  • Create strategic programs and oversee its execution.
  • Keep a close pulse on the health of the product team, enabling effective communication, and providing actionable next steps to improve.

You should join us if:

  • Program management experience in an agile environment.
  • 2+ years of leadership experience with direct reports under your guidance, mentorship and leadership.
  • Excellent communication and presentation skills.
  • Demonstrated ability to work through ambiguity to a detailed solution–taking a problem, identifying a path forward, and driving an initiative through.
  • Demonstrated effectiveness in building relationships and working across organizational boundaries to stay aligned.
  • You’re a hands-on, nurturing leader with the ability to take ownership and work collaboratively in leading multiple work streams and initiatives.

You shouldn’t join us if (we want to be as honest and transparent as we can):

  • You value stability in a product and company, over change and fast-growth.
  • You shy away from candour and fast-paced environments.
  • You think lofty goals are better left to renovation builders.

What is Impala?

At Impala we’re solving an exciting, complex problem that has held back the hotel industry, if not the entire travel industry, for 20 years.

We're making it ridiculously easy for innovators to integrate with hotels, via our (frankly delightful..) API’s.

This democratises access for hotels and innovators alike, enabling and encouraging so much more innovation in travel. We believe the industry can, should and will do better, and we're going to be at the centre of that... Bring on the travel tech revolution!

More practically, we’re making the world a better place for guests, hotels, and online travel agents of any size! Think Twilio or Plaid for Travel.

And that is very much only just the beginning.

This is where you come in, there are big challenges a-plenty as we scale up and evolve, which are going to require some talented folks to solve.

Why Impala?

  • We’re revolutionising an out-of-date 1.6 trillion dollar market. This means we’re reimagining what travel can and should look like - and you can be a part of that.
  • We’re supported by some of the most respected investors in the business, the early-stage backers behind Deliveroo, SecretEscapes, Trivago, Transferwise, and Airbnb.
  • We’re an innovation-bent and product-obsessed team (who don’t take ourselves too seriously)
  • Our Async work environment offers more flexibility, less pressure, and a better work-life balance.
  • We’ve been remote-first since 2017 and know how to do it. We care about thinking deeply about the workplace.
  • We’ve always optimised for quality over quantity when expanding our team. We have Star teams full of Star players across the board.
  • We offer lofty progression opportunities for all Impalans
  • We’re clear on our mission to enable innovators to build the world's most incredible travel experiences.

We also have a benefits package that’s second-to-none and a wonderful community and culture. Check out our deck and our careers page for more on that.

Where will you work?

We are a remote-first and asynchronous company. This was a very deliberate, natural choice, as we prioritise preserving work-life balance and accommodating the best people in Europe, whilst also fostering diversity.

We employ anyone within +/- 2h from GMT, timezone wise for now (expanding globally in the future).

You can check out everything we offer to set up your perfect remote work environment here.

And if Relocation excites you - we offer (and encourage!) that opportunity too.

What about the Covid-shaped elephant in the room?

Covid-19 has forced almost every industry in the world to adjust in 2020, and none more so than the travel industry. It is however, an exciting time to be in Travel Tech; with endless opportunities opened up for innovation meaning the industry won't be going back to how it was. Hotels and innovators are no longer satisfied with the status quo, and players across travel tech have been busy giving themselves a make over during Covid.

Backed by some of Europe’s leading investors, we’re on the cusp of launching a product that will connect people and travel once again.

Sound interesting?

If you want to learn more about us, check out our Blog and our Culture Deck.

For more information about what it's like working here, check out our Glassdoor page.

Company benefits

Open to compressed hours
Enhanced maternity leave
Enhanced paternity leave
Work from anywhere scheme
28 days annual leave + bank holidays
Enhanced sick pay
Work from home allowance
Co-working space allowance
Loved One’s Budget - bring your loved ones to visit you, totally on us up to £750 per year, however near or far from home you are.
£1,000 Professional Development budget per year to invest in your own growth, with constant support from your manager.
Generous raise opportunities - pay reviews bi-annually, with 3.5x the average increase, using a fair, transparent and consistent formula.
Social Events & Budget - a mixture of in-person (go-karting, mini-golf) and remote events.
1 Unsick Day per year - to keep on top of that healthcare admin.

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options Impala provides and then we anonymously survey a statistically significant proportion of their employees to make sure Impala is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at Impala

Company employees

50

Gender diversity (male:female)

60:40

Office locations

London / EU Remote

Funding levels

£25m

Hiring Countries

United Kingdom