Solution Engineer - North America (Remote)


A little flex time

Dog friendly

Employment type
Full time

Day to day, you will:

  • Drive all technical aspects of Ably’s value proposition in our sales opportunities to clearly communicate and sell the value of Ably’s products and solutions.

  • Maintain close alignment with Sales, Customer Success, and Product Engineering.

  • Provide and present product demonstrations including advanced product features and benefits specific to customer requirements.

  • Respond to prospect RFPs and RFIs.

  • Assist the sales team in identifying sales opportunities.

  • Build and deliver custom demonstrations and proof of concepts,

  • Properly understand our customers’ and prospects' technical architecture so as to communicate it back to the business.

  • Translate customer, prospect, and partner business needs into technical needs and interpret advanced technology issues in an accessible language.

  • Provide assistance in the distribution of new product information, application workshops and solution strategies for the sales team.

  • Work with the potential customers to help plan, scope, develop and deploy Ably's solutions.

  • Take a leadership role in ensuring successful customer implementations of Ably solutions.

It would be great if you have:

  • Have an engineer or developer background

  • Have a significant wealth of experience within software pre-sales engineering

  • Knowledge of cloud computing, serverless, event-driven architectures & technologies, pub/sub, distributed systems, realtime protocols such as WebSockets, Server-Sent Events, or MQTT

  • Have experience of working with sales teams using MEDDICC methodology

  • Demonstrate a good code culture and understand the functioning of a modern technical architecture.

  • Are an analytical thinker with the ability to translate complex business needs into feasible, valuable solutions.

  • Have a desire to develop Presales and Sales knowledge as well as customer facing and demonstration skills.

  • Are curious and intellectually agile, ingenious in project management, you enjoy solving issues and use high energy to reach your goals.

  • Have a positive attitude and collaborative work style, in adherence with Ably's values.

  • Willing to work in a fast-paced start-up environment where a high level of flexibility is required.

  • Have great communication skills

What’s it like to work at Ably?

Ably is entering a new phase of growth led by an experienced senior team. You’ll be part of a successful, highly motivated, and extremely collaborative team.

To provide the infrastructure required for the next generation of the internet, to tell the world about it, and to support everyone inside Ably to do so we hire people who are ready and capable of taking on challenging problems in a high-growth environment.

We want to work in a company of inclusive people who treat each other well. To really thrive at Ably, you’ll need to believe in and be prepared to do your work in line with our values, which are:

  • Open for all. Open is a mindset. When open, we’re better collaborators, communicators and creators. Whether open source, standards, or protocols, open hearts, minds, and eyes. It’s better when it’s open.

  • Bias for action. We avoid analysis paralysis at all costs. We lean into doing in order to move us forward. When we have enough of what we need to act, we act.

  • Even the best do better. We want to be the best - but that doesn’t mean we rest when we are. Improvement and growth - true betterment - is an ongoing journey. One fuelled by curiosity and taking risks.

  • Technology needs humanity. Our technology means little without people - whether that’s how we treat our colleagues, or how we design developer experiences. Being human matters.

  • Dependable by default. Dependability is integral to our mission and technology, but being dependable starts with our people. When we care enough to take real ownership of our products and problems - all else will follow.

  • Bold creativity wins. When viewed through a different lens, what stands in the way can become the way. The bigger the challenge the easier the choice: bold creativity will always move us forward, create better outcomes, and set us apart.

What’s in it for you?

  • A great company culture

  • Share options

  • The chance to learn and grow with a fast-moving company, supported by a learning budget that gives you access to professional training, events, conferences, workshops etc.

  • Remote first: Unless you want to pop into our communal office space in Boston (forthcoming), you’ll work from home most of the time, apart from when we have planning sessions and Summits. Travel to the office is at the employee's expense, apart from when we have Ably Summits.

  • Your choice of high quality tech kit to work on

  • Home workstation set up budget of $500, plus an annual top-up of $150

  • Regular company away days and social events

  • Friday need-to-know drinks and snacks

  • Health benefits: medical, dental and vision

  • Access to private and confidential coaching with Sanctus

  • A monthly wellbeing budget with Juno

  • 22 days of paid time off (31 days including bank holidays) plus day-off on your birthday

  • 10 days of paid sick leave (including mental health days) per year

If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.

We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity.


Core hours 11 - 3

Dog friendly