Flexa

Fully-remote

A little flex time

Job Description

THE TEAM

As Form3 grows, we are looking to build out a Service Desk Team to ensuring all operations at Form3 run as effectively as possible. This is a 100% remote position, with a preference for this person to be based in Spain or Portugal.

THE ROLE

We are looking to hire a Service Desk Analyst into our Service Desk Team to help support Form3’s end users. Working closely with our Service Desk Lead, the ideal candidate will be enthusiastic and a self-starter who is excited about the opportunity to work in a fast-paced scale up. You will need to be someone who enjoys working with people and have a passion for end-user experience. Form3 is growing exponentially with an average of 20 new joiners every month, which is expected to increase over 2022. As a Service Desk Analyst, your day-to-day duties could include;

  • Being the first point of contact for any queries and technical issues from our end users
  • Troubleshooting issues and implementing fixes
  • Additional day to day administration tasks as required
  • Provide support and respond to end user queries within agreed timeframe

WHAT WE’RE LOOKING FOR

  • Basic knowledge of Microsoft O365
  • Good problem-solving skills
  • Ability to work well in a team and keep composure during busy periods
  • An approachable, friendly, and enthusiastic person who enjoys helping others

DESIRABLE

  • Previous experience in a customer facing environment
  • Ability to quickly learn new applications and technologies
  • Understanding of security best practices
  • Basic Linux knowledge or the ability to learn quickly
  • Knowledge of macOS and iOS
  • CompTIA A+ qualified

TECHNOLOGIES YOU WILL SUPPORT

Jamf Pro, macOS, Microsoft O365, Slack, Zoom, Ubuntu, iOS, Global Protect VPN, Adobe Creative Cloud, Proofpoint, FreshService ticketing system.

BENEFITS

  • 30 days annual leave plus Bank Holidays
  • Health & Wellness Allowance
  • Remote friendly environment
  • Flexible working arrangements
  • Udemy and educational reimbursements
  • Full details are available on our careers page

ABOUT US

We are a leading cloud-native payment technology provider for financially regulated institutions. Launched in 2016, we've doubled in size year on year as we continue to redefine what a truly instant payment experience means.

We celebrate diversity, promote entrepreneurialism and are committed to giving everyone a say in shaping our business. Here you will grow as a person and accomplish incredible things. A career at Form3 is empowering, inspiring and fun. Join us and help shape the future of payments.

EQUAL OPPORTUNITIES

At Form3 we embrace equal opportunity and are committed to building a diverse team of exceptional individuals. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status and it is our strong belief that the more inclusive we are as a business, the better our work will be.

Company benefits

Open to part-time employees
Open to job sharing
Sabbaticals
Enhanced maternity leave
Adoption leave
Work from anywhere scheme
Summer hours
Enhanced sick pay
Teambuilding days
Wellbeing allowance
Mental health platform access
Bank holiday swaps
Share options
L&D budget
Cycle to work scheme
Udemy and educational reimbursements
Location
85%
Employees are very happy with their working location freedom
Hours
85%
Employees are very happy with the flexibility in the hours they work
Benefits
78%
Employees are largely happy with the benefits their company offers
Work-life balance
79%
Employees feel that they can switch off quite easily from work
Role modelling
90%
Employees feel that flexible working is part of the culture
Autonomy
89%
Employees feel they have complete autonomy over getting their work done

Working at Form3

Company employees

+500 globally

Gender diversity (male:female)

73:27

Office locations

Remote (EU) / London

Funding levels

$160,000,000

Hiring Countries

Netherlands
United Kingdom
United States

Awards & Achievements

Finance & Insurance

Finance & Insurance

Industry awards 2023
3rd – Medium companies

3rd – Medium companies

Flexa100 2023
Finance & Insurance

Finance & Insurance

Industry awards 2022