Legal Engineer

Job Description

View our much better version of this job spec on our careers page: https://tinyurl.com/legal-engineer

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The key bits
<ul>Location: We can currently only accept applications from candidates that are located and have long-term working rights in the UK.- Flexibility: We have an office hub in the UK as well as no-office hubs in several European countries. We operate a choice-first work approach that lets you work fully remotely from Day One even if you’re near an office hub.- Interviews: 3 stages totalling around 2.5 hours over 2-3 weeks, incl. a role-play exercise.- Salary: We benchmarked ca. £32,000-£38,000 + 20% Bonus + equity IC2 level in our career framework for someone based in the UK. - Reporting to: Sharen Gill, Head of Implementation- More info: The FAQ below, our careers page (juro.notion.site), our handbook (https://tinyurl.com/juro-handbook) or ask talent@juro.com anything.</ul>



Help us help the world agree faster
Juro exists to help the world agree faster by making legal contracts frictionless, collaborative and accessible.Juro’s intelligent contract automation platform is on its way to de-throning desktop tools as the paradigm for collaborating on legal documentation around the world.We’re doing that by rebuilding contracts from the ground-up around a browser-native experience, augmenting workflows with powerful AI and enabling all teams to conduct contracting jobs faster than ever before.


The Challenge
As we've grown, we built a stellar Customer Success team with top satisfaction ratings from our base. Getting started with Juro to handle contracts at scale is quick and seamless.Compare that to other solutions in the space. New customers often have a bad setup experience once they sign: Onboarding is arduous and lengthy, support from the provider is scattered. The result? They lose excitement, use the platform less, and ultimately abandon it altogether.We're growing our team to ensure we continue to buck the trend of bad setup experiences in LegalTech, get our customers to value rapidly and effortlessly so they can start delivering value within hours, not weeks, of signing up with Juro.
Your mission is to deliver value to our paying customers through an effective and speedy onboarding, while being the voice of the customer internally. This means owning the onboarding of fast-growing companies from end to end, and delivering effective, speedy and thoughtful customer projects.
Success for you means:- Completing customer onboarding in 30 days or less.- Achieving a mean onboarding score of 9/10.- Serving as a technical expert - providing support to Customer Success and Sales teams, and actively participating as a technical voice in customer and prospect calls.



We'd love to hear from you if...
You've been in an environment where:- You've gained experience in a customer-facing role within a professional environment.- You’ve consistently delivered on team OKRs and targets.- You have a proficiency in learning technical concepts and applying them effectively.
Nice to have:- You have prior experience in onboarding customers to a system/platform and delivering trainings.- You've worked in a SaaS scale up.- You've worked with Salesforce, Greenhouse, HubSpot, Workday, an API or Intercom.
You live an approach to customer success that emphasises our values:- Prioritisation: You can deal successfully with a volume of 15-20 accounts, prioritising and managing tasks based on company OKRs and customer risk. (Strive To Deliver)- Intellectual acumen: You're articulate, logical, and concise in communication and explanations. (Keep It Simple)- Technical aptitude: You're able to understand the Juro platform, it’s core functionality, features and integration capabilities to deliver on customer use cases and maximise end user enablement. (Love The Details)
*Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.


Ready to apply?
If yes, hit the 'apply' button.
Still not sure if this is for you? Have a look at our public handbook ( https://tinyurl.com/juro-handbook ) and our careers page ( https://juro.notion.site ) to find answers on topics such as career progression, inclusion, the interview process, benefits and more.