Head of Account Management - Sell Your Car

3-4 days per week at home

A little flex time

Employment type
Full time

About carwow

Buying or selling a car shouldn’t be difficult! That’s why here at carwow we are on a mission to change the way people buy, sell or use a car by creating the world’s best online car marketplace. We're not all petrolheads - just a highly driven (excuse the pun) scale-up with over 350 carwowers in the UK, Germany, Spain and Portugal.

Since starting our journey in 2011, we’ve grown to become one of the most trusted comparison sites with over 12 million users and a Trustpilot rating of 4.7. We are also very proud to be backed by some of Europe’s most respected technology, marketplace and automotive investors.

Working here

At carwow, we aim to create a culture where our team can thrive no matter where or how they work. With hybrid working (1-2 days in the office although more if you like), and a healthy home office budget of £500, we are also open to looking at alternative working patterns to ensure carwowers can work in a way that works best for them.

We’re also a curious bunch and benefit from a number of different training opportunities. We are big on celebrating successes, working collaboratively and have found lots of ways to stay connected as a team both virtually and in person.

With a team of over 25 different nationalities, we know a diverse and inclusive workforce creates a more innovative company. We have work to do to get us where we’d like to be, but are working hard to get there and have a number of key DE&I initiatives underway.

So, if you always aim to WOW through everything you do (check out more info about our values here), we’d love you to join us on our journey.

About the role

carwow’s goal is to help consumers navigate all aspects of the car buying journey, whilst also being the most effective sales and marketing partner to car retailers and OEMs. We have already established ourselves as the leading advertising platform for new cars in a short space of time; in 2022 we’re now aiming to also become the best place for our dealer partners to acquire stock, by buying cars directly from consumers. Our ‘Sell Your Car’ product has grown rapidly since the acquisition of Wizzle in mid-2021, helping almost 20,000 consumers sell their vehicles directly to our dealer network.

We’re looking for a talented Head of Account Management to build, develop and scale our SYC Account Management function. The successful candidate will play a huge role in developing and growing this new business unit, whilst being responsible for the success, sentiment and retention of dealer partners on our platform. This will involve:

Requirements

  • Building, developing and leading a high performing team
  • Developing business strategies to deliver continuous growth in platform engagement and client spend
  • Cross-functional collaboration with multiple teams to design and execute initiatives
  • Being the escalation point for your team when challenges arise, and joining client meetings where necessary
  • Defining and owning key client engagement and performance metrics
  • Contributing to targeting and goal setting to align with organisational goals

Requirements

  • Experience in people management
  • Empathetic, positive and ambitious leadership style
  • Experience in client-facing roles, preferably Client Success/Account Management
  • Highly competent with data; able to analyse trends and build narratives with ambiguous datasets
  • Growth mindset
  • Highly collaborative

Benefits

Our perks

  • A competitive salary with equity in the company (share options)
  • 25 days holiday, plus bank holidays and Christmas Eve or an alternative religious holiday of your choice*
  • Life insurance (4 x basic salary)
  • Private pension scheme (carwow will match contributions up to 5%)
  • Private medical health insurance with Vitality
  • Free access to Sanctus mental-health coaching sessions
  • The latest core Tech (Macbook Air or PC Surface Pro)
  • Home Office budget of £500/€550
  • Salary sacrifice benefits (i.e. cycle to work), Travel Loan
  • Subsidised gym membership (50% off David Lloyds, Virgin Active and Nuffield Health)

*if you are not religious, this day will remain as Christmas Eve in conjunction with usual Christmas Bank Holidays

CSR

We are leading the change to Electric vehicles and are conscious of the impact our industry can have on the environment. We’ve already planted over 45,000 trees to date as a thank you to those who leave us a review and are extremely excited about our new partnership with ‘One Tree Planted’, which we hope will increase the number to around 60,000 trees a year.

carwow
Automotive Industry
Automotive Sales
View company profile

3-4 days per week at home

A little flex time

Dog friendly