Fully-remote

A little flex time

At Capdesk, we’re about to rewrite the history books on how companies use equity to empower their people. By unlocking the power of equity, we can change finance for good.

With equity made more accessible, businesses can unite employees, owners and investors through shared success. It might sound revolutionary, but it shouldn’t. It’s about time.

In the last few years, we’ve quietly become a leader in our field, providing the easiest way for private companies to digitise their equity information and manage and issue employee equity schemes. There are no longer any excuses for denying employees a share of the wealth they helped to create.

We recently launched a first-of-its-kind secondaries market to take our mission even further. Now, employees can turn vested shares into equity as and when it suits them – no more waiting for the company to IPO.

Employee equity schemes have been broken for too long; it’s time to create a world where everyone can be a stakeholder.

Capdesk is remote-friendly, but more importantly team-first. We have amazing people all over the world but most of the team is split between Copenhagen and London where we still have brick-and-mortar offices.

We’re a lean team, so every hire is significant to us. We’re looking for each newcomer to strengthen our mission, our team and our culture – and challenge us to get better.

We completed an £8m Series A in March 2021, and we have over 1000 of Europe's startups and scale-ups using our software. We’re gearing up to go further, across Europe and beyond. That’s where you come in.

About the role

Capdesk has reached a pivotal moment. Our product is solid, and it needs a full-time customer support person to match. This is the chance to join our exciting support team, shaping what best-in-class service looks like and improving this critical customer touchpoint.

You'll be responsible not only for the day to day handling of all incoming customer queries but also have the chance to work on projects including setting up an in-app chat.

To be successful as a Customer Support Executive, you will bring excellent technical skills as well as outstanding interpersonal and communication skills.

What you'll do

  • Be available from 9 AM to 5 PM (UK time) to handle all support queries that come through a range of channels (chatbot, email, web form) using various types of communication (email, live chat or telephone/meeting) in a timely manner.
  • Work collaboratively with other internal teams to get issues resolved as quickly as possible, and log feature requests where applicable.
  • Maintain high levels of customer service standards, building relationships with customers by being proactive and attentive to their needs.
  • Improve the support we provide to customers by offering ideas on how we can improve our service and product.
  • Create and keep the knowledge base of support articles up to date.
  • Report and track progress with support metrics (number of tickets, average response time, resolution times, customer satisfaction).
  • Gather, analyse and share customer feedback with the wider teams.

About you

  • This is an entry-level role so it would suit graduates or people who consider a change of careers, ideally with a finance, business management or communications degree or a similar work background.
  • Direct experience in customer-facing roles (e.g maybe you worked in a restaurant).
  • You're passionate and keen to develop and grow in a heavy customer-facing and operational role.
  • You're a thoughtful and effective communicator both written and verbally, and have a genuine desire to deliver excellent levels of customer service.
  • You have good commercial awareness and an interest in building relationships with customers to help them achieve long-term success.
  • You have always been itching to work in a start-up, as a brilliant foot in the door for your career.
  • You are self-motivated, eager to learn and thrive in a collaborative and fast-paced environment.
  • You have high attention to detail and are very organised.

What we can offer you:

  • Salary ranging from £25,000-27,000 depending on the level of experience and your location
  • Transparent equity ownership. We practise what we preach – everyone shares in the profits and wealth at Capdesk
  • 25 days holiday per year (increasing by 1 day every year up to 5 days), plus national holidays
  • Mental health and wellbeing support as well as access to therapists with Spill
  • Enhanced parental leave - 26 weeks maternity, 17 weeks paternity (also includes adoption) and in the unfortunate circumstance we also offer miscarriage leave
  • You get your very own Pleo company credit card, so no more expenses hassle
  • Semi annual company trips (ask a Capdesker about our #supersocials) and quarterly kick offs
  • Onboarding budget of £2,500 to spend on equipment you need so you can work to the best of your abilities

Want to know what other people think of Capdesk?

  • Hear from our current and past hires on Glassdoor
  • Hear from some of our customers on Capterra
  • London's Top 50 startups to work for 2021
  • London's Top 50 fastest-growing companies 2021

Capdesk is proud to be an equal opportunity employer. All applicants will be considered for employment regardless of race, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Fully-remote

A little flex time