3-4 days per week at home

A little flex time

Dog friendly

Employment type
Full time

About Unmind

Unmind is a workplace mental health platform. We empower employees to live more fulfilling and balanced lives by changing the way organisations around the world think about mental health and deliver care to their people. We believe that everyone has the right to a healthy mind – because we all have mental health, all of the time – and we’re striving to create a world where mental health is universally understood, nurtured, and celebrated.

In the past 18 months, Unmind has grown from a 30 person team to a fast-growing, 150 person global organisation with offices in London, Sydney, and New York. With the recent announcement of our Series B funding, we're looking forward to our next stage of growth which will enable us to deliver on our mission to improve the mental wellbeing of ten million people in organisations around the world.

We have ambitious plans to change the perception of mental health and we still need help in achieving them – which is why we’re looking for an exceptional operations manager to join as a Marketing Operations Manager to collaborate with and equip our team as we enter our next stage of growth.

Uniting Behind Uniqueness

We are committed to building an inclusive workplace and encourage everyone to bring their whole selves to work. However you identify, and whatever background you bring with you, we welcome you to apply for a role at Unmind.

If there are any adjustments that would help improve your experience with Unmind, please do let us know when you apply.

We also believe our interview process should be inclusive and transparent. Find out what to expect and more about our commitment to diversity on our candidate FAQs page here. As always, if there is anything missing, or you've identified a way we can improve, just let us know!

The Role – Marketing Operations Manager

As our Marketing Operations Manager you will work across the Marketing and Demand Generation teams to ensure excellence and efficiency in all of our internal marketing operations, enabling us to make data-informed decisions that will ultimately support our growth.

The core objective will be to build a world-class Marketing tech-stack and operations strategy that will support Unmind's future growth. The scope of this role includes; Marketing and Demand Generations processes, business insights, management of existing technology and tools, as well as identifying and onboarding appropriate new technology platforms as we grow. This is the first hire in this role and will support the next phase of our growth whilst ensuring we make data-informed decisions about our strategy!

We’re looking for someone who is extremely passionate about delivering the best customer experience, unwaveringly candid, and exceptionally driven. If you’re a highly ambitious, personable problem-solver, then this is an opportunity to oversee all-things marketing operations at a fast-growth, high-impact scale-up.

As we continue to scale quickly, the focus and responsibilities of any position can be quite dynamic – but here’s how we initially see your skills and passion coming to life at Unmind:

  • Manage: Oversee the MarTech stack and all technical aspects of key marketing systems (marketing automation, CRM, lead scoring, web analytics, performance tracking, etc) used to execute and report on marketing programs.
  • Measure: Develop and analyse reports and multi-touch attribution dashboards on marketing sourced/influenced pipeline to optimise marketing performance and budget investment.
  • Plan. Oversee and manage ongoing operational needs of the marketing team, including budgets/forecasting, monthly and quarterly reporting, campaign tracking, and ongoing reporting
  • Report: Work cross-functionally with Commercial Ops and Finance to develop a holistic view of our revenue funnel from first touch through to closed won with clear attribution of marketing ROI. And to maintain bi-directional flow of data between Hubspot and SFDC.
  • Collaborate: Work with Demand Generation, Sales Development and Sales leadership, and Commercial Ops on the development of an ABM strategy.
  • Build: Identify opportunities to further develop and mature our MarTech stack, working in closely with Marketing and Sales leaders to ensure alignment with growth plans and aspirations.

Skills and Experience

We firmly believe that no-one is the finished article and that there should be learning in every role you do. So some of the role will be learning as you go, and we hope that’s exactly what you are looking for. However, experience in the following is important for the role.

  • Prior experience in marketing operations, with direct knowledge in the B2B software industry.
  • A track record of successfully configuring and managing MarTech systems - extensive knowledge of Hubspot Marketing Suite, Salesforce, Outreach, and other MarTech tools we may look to implement in the future e.g. Marketo, Pardot etc.
  • An understanding and appreciation of how marketing, demand generation, and sales integrate with each other and the wider business to deliver the best prospect/customer experience.
  • Understanding complex topics come easy to you, but you excel just as much in explaining them easily to other.
  • Articulate and direct communicator, both verbal and written– with the confidence to challenge the status quo.
  • You love the data and will leave no stone unturned to tell a true story.
  • Passionate about mental health, tech-for-good, and generally improving people’s lives.
  • Comfortable working in an environment of rapid growth, constant change, and lots of unknowns.
  • Hungry to make Unmind the global category leader of workplace mental health.

Benefits

At Unmind we believe in having a whole person approach and we hope that our benefits enhance the lives of Unminders, helping them be happy, healthy and fulfilled. You can see the full details of our benefits on the careers page, but they include:

Everyday Life

To support you throughout everyday life at Unmind

  • Private Medical Insurance for you and your family
  • Pension | 401(k) | Superannuation
  • Global EAP
  • Life Insurance
  • Unmind Equity scheme

Life Experiences

Taking time to celebrate and experience the important moments in life.

  • 25 days annual leave plus your birthday day off
  • Flexible working, including flexible use of Public Holidays
  • Summer Fridays - 3pm finishes on Fridays for June, July and August
  • Celebration days - each Unminder has 2 days each year to take as time off to celebrate something special to them!
  • £1,000 annual learning budget with 2 days learning leave
  • Generous gender-neutral parental leave policy and Parental coaching

Healthy Lifestyle

Ensuring Unminders have access to tools that enrich both their bodies and their minds.

  • Monthly ClassPass Subscription
  • Cycle-to-work scheme
  • Regular company socials and wellbeing activities
  • Friend and family access to the Unmind platform
  • Office perks (free on-site gym, rooftop seating, community events)
  • Dog-friendly workplace

Please note: our Talent team are taking a break over the festive period which may mean we take a little longer to get back to you than usual 🎄✨ We will respond to you upon our return in January. Enjoy your end of year celebrations! 🌟🎉

Unmind
HealthTech
Mental Health
ScaleUp
View company profile

3-4 days per week at home

A little flex time

Dog friendly