Account Director - Strategic Accounts

Job Description

THE TEAM

Form3's Customer Success team focus on developing long-term relationships with our customers globally. Working with customers including Tier 1 banks, Fintechs and Payment Service Providers, our customer success teams work both regionally and collaboratively across our three core markets; the UK, Europe and the US. The Customer Success team works in close partnership with our Marketing team, A fast growing function at the centre of the company’s expansion tasked with driving brand awareness, demand generation and customer growth.

Joining Form3 as an Account Director, you will be part of the newly established Strategic Global Accounts team responsible for ownership and progression of business development opportunities within a target group of some of the world’s most exciting fintech brands. Whilst Form3 are a remote-friendly business, we thrive on sharing our experience to help benefit all of our customers which may mean we decide to meet in London from time-to-time.

THE ROLE

We’re looking for a talented Enterprise Account Director to join our team and help Form3 change the way that payments infrastructure is provided to the most innovative and most well known financial institutions on the planet.

Reporting directly into the Head of Strategic Accounts, this role is responsible for owning the overall commercial relationship both pre and post sales. By understanding client requirements and matching these to the Form3 technology solutions you will be able to both maintain and grow client relationships and revenue. Your aim will be to develop long term customer relationships and be a spokesperson for your target customer base across the industry.

• Build and foster long term customer relationships across strategic clients
• Develop and nurture relationships with prospects and customers from the initial call through to their running live services, supporting all ongoing activities through the customer lifecycle (contract renewals, assurance, etc.).
• Act as the customer advocate into Form3 for delivery of functionality and quality of service.
• Drive market communications, sales campaigns and promote company news across social media channels.
• Play a key role in product discussions, working with the Form3 product team and other members of the Customer Success team, to contribute to our in-market capabilities.
• Represent Form3 at industry events.
• Strong stakeholder management and influencing skills both internally and with senior customer executives.
• A strong Industry Network.

WHAT WE'RE LOOKING FOR

We are looking for an experienced Account Manager or Director, preferably with experience in selling financial services technology. You will have a passion for how payments and technology can help change the way we live and interact with the goods and services we love. You will able to bridge the gap between programme and relationship management effectively with the following attributes being highly desirable:

• Experience managing Enterprise customers
• Track record of delivering growth within the financial technology space
• Have an understanding of/experience working with payments schemes
• Ability to effectively communicate with internal stakeholders and be the first point of contact for all customers

BENEFITS

• 30 days annual leave plus Bank Holidays
• Remote friendly environment
• Remote working equipment allowance
• Health and wellness allowance
• Flexible working arrangements
• Udemy and educational reimbursements
• Full details are available on our careers page

Form3 appreciates that we all lead different and often really busy lives. We work remotely 100% of the time and many of us work part time. If you’re interested in hearing what different flexible working arrangements may be available, we’d love to chat.

ABOUT US

We are an award-winning cloud-native payment technology provider for financially regulated institutions. Launched in 2016, we've doubled in size year on year as we continue to redefine what a truly instant payment experience means.

We celebrate diversity, promote entrepreneurialism, and are committed to giving everyone a say in shaping our business. Here you will grow as a person and accomplish incredible things. A career at Form3 is empowering, inspiring and fun. Join us and help shape the future of payments.

EQUAL OPPORTUNITIES

At Form3 we embrace equal opportunity and are committed to building a diverse team of exceptional individuals. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status and it is our strong belief that the more inclusive we are as a business, the better our work will be.