Flexa
Cronofy • Remote UK

Technical Account Manager

Employment type:  Full time

Remote-first

Fully flexible hours

Job Description

About us

Cronofy is a high-growth technology company headquartered in Nottingham, UK. Our mission is to Schedule Everything For Everyone.

Over the past ​8 years we’ve grown a self-sustaining, profitable business serving hundreds of SaaS businesses around the world. From market leaders like GoDaddy, Houzz and Indeed through to the smallest tech start-ups. We're truly international, with over half of our customers in the US with the remainder across EMEA and APAC.

Our success to date has been driven by providing the underlying technology powering scheduling in SaaS applications. We're now working with enterprises directly, helping them address scheduling challenges at business function level in recruiting, support and service as well as organization wide.

The role

As a Technical Account Manager at Cronofy you will be responsible for working with prospects and customers to identify their needs and match them to Cronofy services where appropriate. You will be supported in this by customer success, engineering and the CEO.

Success in this role will be driven by your ability to engage with both product and engineering professionals, understand their use cases and help them explore whether Cronofy is a viable partner for them.

Our sales approach is to let the product do the talking. We provide high quality documentation, a fully functional developer environment and publish our pricing. You will be a responsive, supportive and knowledgable guide for the evaluation process and maintain the commercial relationship as they become a customer.
Progress will be tracked by sales metrics and personal targets set against monthly recurring revenues. You will be expected to deliver timely status reports and generate short and medium, term action plans to deliver KPIs and achieve targets.

Cronofy is a global business and both your inbound and outbound sales activity will need to be organised around US and European time zones.
You will have the opportunity to contribute your experience and ideas to team projects to develop and refine our sales process and account plans as well as working together with marketing and customer success to build a first class prospect experience .

How we work

We can support a predominantly remote, office based or a hybrid working model. We do really value face to face time and, under normal circumstances, encourage teams to spend regular time together either at our Nottingham office or other suitable location.

We work hard but insist that everyone considers the balance between this alongside their life and responsibilities outside of work.

We are direct in our dealings with each other. We continuously work to build mutual trust so that we can give each other feedback without fear of it being taking personally.

About you

As a successful technical account manager we know you will be confident, personally and professionally competitive, and motivated to continue that success. We will also be looking for…

  • strong listening skills;
  • persistence and a drive for simplicity;
  • an ability to maintain focus and work independently;
  • a collaborative ethic, success is a whole company effort;
  • honesty and candour in your interactions with colleagues, clients and prospects;
  • a sense of fun, we’re most definitely here to work hard but that doesn’t mean we shouldn’t enjoy a laugh.

Your capabilities

You will be able to demonstrate consistent success in a Technical Account Management role in a target driven SaaS technology business and talk confidently about what motivates you to continue that success with Cronofy.
You will be comfortable discussing HTTP APIs, reading and understanding code samples and navigating API end-points with a tool like Postman. Whilst you will have the backup from engineering for detailed technical conversations, being able to be self-sufficient in the discovery and early evaluation phases of the buying cycle will stand you in a good stead for success.

Over that time, you will have developed…

  • a thorough understanding of Internet API technologies and how SaaS applications are built;
  • a professional approach to selling through enabling success;
  • an interest and domain knowledge of one or more SaaS sectors.

Clear and focused written and verbal communication is crucial to being successful both at Cronofy as well as in this role specifically. We deal with customers around the world through email, calls and video conferencing.

Hiring process

For more information on interviewing at Cronofy, please visit: https://docs.cronofy.com/interviewing-with-us/

What we offer

  • £50k-£70k base per according to your experience and expertise.
  • Pension scheme matched at 5%
  • 25 days days holiday in addition to flexible national holidays. National holidays are added to your holiday allowance and you're not required to take them on the corresponding day.
  • 5 personal development days per year to use for L&D, charitable causes or similar
  • Private medical care with Bupa
  • Medicash Proactive cash plan for dental, optical etc.
  • EAP - Employee Assistance Programme providing 24/7 mental health support
  • Pleo card for work expenses, hardware, travel etc.
  • A flexible approach to working; remote, office or hybrid
  • A principles driven culture that provides the framework for autonomous decision making and personal development

Our approach to equality, diversity and inclusion:
Cronofy exists to schedule everything for everyone. We can only achieve this goal when we strive to foster an inclusive working environment that inspires innovative thinking. We believe everyone at Cronofy should have equal opportunity to learn, create their best work, and grow in their careers.


Company benefits

Open to part-time employees
Enhanced maternity leave – 100% salary for 12 weeks
Enhanced paternity leave – 100% salary for 4 weeks, 2 of these can be taken any time in the first 12 months
Adoption leave – Same as maternity / paternity
Work from anywhere scheme
Work from home allowance
Teambuilding days
Hofy home office set up
33 days holiday including national holidays. National holidays are added to your holiday allowance and you're not required to take them on the corresponding day
5 personal development days per year, which can be taken for self learning, volunteering etc
Pension scheme matched at 5%
Medicash and Employee Assistance programme
Private Healthcare
Location
96%
Employees are very happy with their working location freedom
Hours
88%
Employees are very happy with the flexibility in the hours they work
Benefits
89%
Employees are very happy with the benefits their company offers
Work-life balance
85%
Employees feel that they can find the perfect balance of life and work
Role modelling
91%
Employees feel that flexible working is part of the culture
Autonomy
89%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
60%
Employees feel like the diversity is ok and there are some efforts to improve
Inclusion
83%
Employees feel like the company culture is brilliantly inclusive and equitable
Culture
90%
Employees feel like it is a really great environment to work in
Mission
85%
Employees feel very excited about and aligned with the company mission
Salary
89%
Employees are very happy with their salaries and feel that it is well above the market average

Working at Cronofy

Company employees

35

Gender diversity (male:female)

25:10

Office locations

UK & EU

Funding levels

£1,300,000

Hiring Countries

Netherlands
United Kingdom
United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
Saas & Dev Software

Saas & Dev Software

Industry awards 2022