Flexa
TrueLayer • United Kingdom

Social Media Manager

Employment type:  Full time

1–2 days/week at home

A little flex time

Dog friendly

Job Description

TrueLayer is looking for an outstanding social media manager to help us build our brand, reach new audiences and engage with our communities online.

Reporting to the Head of Content, you’ll be responsible for defining and executing on our global social media strategy, including managing the social calendar, creating unique content and managing social listening and employee advocacy.

You’re adept at copywriting and storytelling and you’re comfortable creating multimedia content to drive impressions and engagement with every post. You’ll collaborate with your colleagues in content, marketing and across the wider business to uncover the best stories that will help us build our social followers and keep them engaged.

You’re a natural networker with your finger on the pulse, and you know how to make the most of trends to generate buzz and drive engagement on social. You’ll put processes and tools in place to help us listen to our communities and become part of the conversation in a meaningful way.

You’re metric-driven and know how to track performance of social channels, experimenting, learning and adapting your strategy as you go.

Experience managing global social channels and experience with communities that are tech or developer-focused is a plus.

Who we are:

At TrueLayer, we’re building a global open banking platform that’s changing how money moves and so much more. We make payments and refunds instant, account data accessible and verification seamless — all so innovators in every industry can build better financial experiences for their users.

To date, we’ve raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We’ve got offices in London, Milan, Dublin and Sydney. And we’re trusted by industry leaders like Revolut, Cazoo and Trading 212… though we’re not stopping here.

Our vision is a financial system that works for everyone. To make that happen, we’re creating original and innovative products that will remove the friction from finance for good. We’re seriously scaling our infrastructure, we’re entering new territories all the time, we’re cornering a whole new category — and we’d like your help to get us there.

As our Social Media Manager, you will:

  • Stay on top of the news cycle and trends in fintech, open banking and payments to ensure TrueLayer leads these conversations on a global scale
  • Get under the skin of our audiences, understanding their challenges and goals
  • Define and deliver our social media strategy globally, driving engagement and building followers
  • Manage our social media calendar, creating posts and fielding requests from the business
  • Be a guardian of brand and tone of voice, ensuring consistency and impact
  • Partner with our Talent and people teams to help us build our employer brand through social media
  • Collaborate with our client ops team and other colleagues to make sure we respond in a timely, relevant way
  • Make sure we are getting the most of every piece of content – by reusing and re-purposing it on social in new and creative ways
  • Collaborate with stakeholders across the business to uncover the right stories and subject matter expertise to feed into our social media strategy
  • Put in place tools and processes for social listening to help inform our wider marketing and comms approach
  • Support our leadership team with building their social media brand and presence
  • Lead on employee advocacy for social media – putting systems and software in place to enable and encourage sharing

Requirements

What we need from you:

  • Significant experience managing social media channels for a technology company or fast-growing business (B2B experience a plus)
  • Powerful story-telling and copywriting skills
  • Understanding of how social media supports marketing and business goals
  • Data-driven approach – you’re able to track the performance of social media channels and use those metrics to continually improve your work
  • Creative mindset, proactively seeking ideas
  • The ability to juggle multiple work streams in a fast-paced environment
  • A bias towards action and getting things done
  • A genuine interest in fintech, payments and open banking

Nice to haves:

  • Previous experience working at a B2B fintech or tech company
  • An understanding of API platform technology
  • Experience editing video and audio content

Benefits

  • Competitive salary and meaningful equity in the company 💰
  • Flexible hours and hybrid working — work from home 🏡 and our incredible offices in London 🇬🇧 Milan 🇮🇹 Sydney 🇦🇺 and Dublin 🇮🇪
  • A £150 remote-working budget to help you set up your home office 💺
  • Flexible holiday policy, with 24 days as standard ✈️
  • Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👩‍👩‍👧
  • Enhanced pension contribution at 4% & 4% 👵🏽 👴🏽
  • Private health insurance from the day you start 🧑🏽‍⚕️
  • 12 fully-paid wellbeing days a year (on top of the holiday allowance) 🕊️
  • Membership of mental wellbeing platform Spill 🧘🏽‍♀️
  • £1,000 to spend on learning & development each year 📚
  • £500 per quarter (outside of required business travel) to visit our hub cities around the world 🌍

At TrueLayer, we embrace people that have different perspectives and personalities. We believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. So we want you to know that the things that make you, you — like your age, background and identity — are things that we celebrate and support. All we ask is that you believe in what you do.

Company benefits

Open to part-time employees
Open to compressed hours
Sabbaticals
Enhanced maternity leave – above and beyond statutory requirements and with no minimum tenure
Enhanced paternity leave
Adoption leave
Work from anywhere scheme – max. 90 days a year as part of our hybrid work policy
24 days annual leave + bank holidays
Work from home allowance
Co-working space allowance
Pregnancy loss leave
Teambuilding days
Membership of mental wellbeing platform
Private health insurance from the day you start
12 fully-paid wellbeing days a year (on top of the holiday allowance)
£1,000 to spend on learning & development each year
Open up allowance - A £500/ quarter budget to visit colleagues and work from our offices in other countries
Location
52%
Employees are somewhat happy with their working location freedom
Hours
71%
Employees are largely happy with the flexibility in the hours they work
Benefits
72%
Employees are largely happy with the benefits their company offers
Work-life balance
63%
Employees feel that they can switch off quite easily from work
Role modelling
52%
Employees feel flexible working is supported for some people
Autonomy
80%
Employees feel that they can mostly manage how they get their own work done

Working at TrueLayer

Company employees

400

Gender diversity (male:female)

69:31

Office locations

UK, Italy, Ireland

Funding levels

$270,000,000

Hiring Countries

Ireland
Italy
United Kingdom

Awards & Achievements

Finance & Insurance

Finance & Insurance

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
Finance & Insurance

Finance & Insurance

Industry awards 2022