Flexible hours

Various work from home options

Dog friendly

Employment type
Full time

TrueLayer Client Operations team are part of the engine which help our client either pre or post sign-up. This team has several functionalities from day to day Client Care to Technical Support but also Due Diligence/KYC onboarding reviews and AML investigations. Our Client Operations team have a full view of the customer journey influencing it at every step by ensuring our clients have a smooth experience using our platform from the very first time to business as usual.

This is an exciting opportunity for a Due Diligence/ KYC Specialist to join Truelayer in developing the financial crime element of the client onboarding process.

The Due Diligence/ KYC Specialist will play an integral role to maintain our first line of defence against money laundering and financial terrorism. This position is focused on protecting TrueLayer from financial crime exposure but also supporting the rapid growth of our business.

As the Due Diligence/ KYC Specialist you will sit within client facing teams enabling you to gain insight to our customer base and the products available to them. We are looking for a due diligence and KYC subject matter expert who is well versed in financial crime, specifically KYC, due diligence processes and practices. You will be responsible for conducting KYC and KYB checks for TrueLayer's customers, and assessing the financial crime risks involved in entering and maintaining business relationships. You will have a good understanding of different levels of CDD and when to escalate higher risk customers/entities. We are looking for someone who is prepared to challenge insufficient evidence and who will look for continuous improvement opportunities in this area.

You will be supported by your team members and other cross functional areas to ensure that you have access to information and tools to best develop our financial crime fighting function!

Who we are:

At TrueLayer, we’re building a global open banking platform that’s changing how money moves and so much more. We make payments and refunds instant, account data accessible and verification seamless — all so innovators in every industry can build better financial experiences for their users.

To date, we’ve raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We’ve got offices in London, Milan, Dublin and Sydney. And we’re trusted by industry leaders like Revolut, Cazoo and Trading 212… though we’re not stopping here.

Our vision is a financial system that works for everyone. To make that happen, we’re creating original and innovative products that will remove the friction from finance for good. We’re seriously scaling our infrastructure, we’re entering new territories all the time, we’re cornering a whole new category — and we’d like your help to get us there.

As our Due Diligence / KYC Specialist, you will:

  • Conduct KYB and KYC checks on prospective customers.
  • Complete Due Diligence at onboarding to assess and manage the financial crime risks of new business relationships - Identify and communicate financial crime risks for prospective customers, ensuring that the customer risk profile falls within TrueLayer’s risk appetite.
  • Perform Customer Screening, including PEP, Sanction and adverse media checks.
  • Perform on-going monitoring on customers and associated individuals - working PEP and sanctions alerts and ensuring rationale and outcomes are recorded.
  • Conduct periodic reviews and event triggered reviews where required.
  • Complete peer reviews on onboarding and ongoing DD review cases.
  • Conduct agent onboarding and monitoring of agents on an ongoing basis.
  • Act as a subject matter expert and escalation point for financial crime issues.
  • Contribute to the ongoing improvement of systems and processes.
  • Be comfortable working to/ setting KPIs and support in the accurate collation of MI for Senior Management Team/ external reporting.


What we expect from you:

  • Experience conducting due diligence (DD) reviews on corporate customers including conducting KYC checks, customer screening (PEP and sanctions checks) and assessing financial crime risks.
  • Experience dealing with complex business models and a range of different business customer types.
  • Good working knowledge of Financial Crime risks, AML controls and KYC/CDD best practises.
  • Ability to act as a SME for 1LOD DD, supporting other business areas with financial crime matters.
  • Comfortable working with other functions and challenging or escalating, where appropriate.
  • Attention to detail, interested in learning and engaging with others.
  • Experience in optimising due diligence processes and procedures.

Nice to haves:

  • Experience on-boarding ecommerce merchants, igaming/gambling and/or cryptocurrency businesses preferable.
  • Experience in Finance, a Financial Technology company or a Technology company;
  • Experience in a hyper growth technology startup.
  • Experience in working with various KYC and authentication software providers.


What you can expect from us:

  • Competitive salary and meaningful equity in the company 💰
  • Flexible hours ⌛ and remote work 🏡
  • Brand new MacBook Pro 💻
  • A remote-working stipend to help set up your home office 💺
  • Flexible holiday policy ✈️
  • Generous parental leave 👩‍👩‍👦
  • Enhanced pension contribution at 4% & 4% 👵🏽 👴🏽
  • Private Health Insurance 🧑🏽‍⚕️
  • 12 fully-paid Wellbeing Days a year (on top of the holiday allowance) 🕊️
  • Membership of mental wellbeing platform Spill 🧘🏽‍♀️
  • Learning & development allowance 📚

Inclusion & Diversity

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. So we want you to know that the things that make you, you — like your age, ability, background and identity — are things that we celebrate and support. All we ask is that you believe in what you do (And know what an API is).

Flexible hours

Various work from home options

Dog friendly