Senior Customer Research Manager, North America

Job Description

About Attest

Founded in 2015 and headquartered in London and New York, Attest is a consumer research SaaS platform for the world’s biggest and fastest growing brands. Attest’s easy-to-use, self-serve dashboard is coupled with on-demand research expertise, empowering anyone to quickly conduct high-quality research and be continuously tapped into the consumer.

Some of the notable brands leveraging continuous insights to put the consumer’s voice at the center of their business with Attest include Unilever, Santander, Walgreens/Boots, Klarna, Brew Dr. Kombucha, Trustpilot, JCDecaux among many others. To date, Attest has raised $90 million in venture capital with backing from investors such as Kismet, Schroders, and NEA. To learn more about Attest, visit www.askattest.com.

Following our recent Series B funding, and as part of our continued expansion into North America, Attest are hiring for Senior Customer Research Managers in the US.

The mission for this role is to…

As a Senior Customer Research Manager, you’ll be part of Attest’s Research Team. You make it possible and enjoyable for your designated customers to carry out high-quality, trustworthy, and actionable research on the Attest platform. You strive to ensure customers gain valuable insight via our platform, time and time again.

Your focus will be to...

• Work with your designated customers, developing strategic relationships and building an understanding of their research and business needs across the course of their relationship with Attest.
• Provide strategic recommendations on research to support customers’ business needs
• Inspire customers to see Attest as an invaluable research tool to use in their day to day activity, ensuring their use of the Attest is maximised
• Contribute to research training sessions and other written collateral for customers to enhance both their knowledge and experience with Attest.

We’d love to hear from you if…

• You have proven experience of turning customer business questions into research questions that lead to tangible customer outcomes
• You have primary research experience, including research scope, survey design, programming, fielding, reporting and presentation
• You are skilled at building customer relationships and positioning yourself as a go-to partner for research and insights

What's in it for you...?

• A competitive salary that fairly recognises your experience and potential
• We’re enthusiastic to offer all Attesters EMI share options in the company so that as the business succeeds, so do you!
• 25 days (UK) or 23 days (US) paid holiday per year. This is in addition to local public holidays and an additional 2 days off around the festive season
• To help you save for your retirement, you’ll be auto-enrolled to our group pension plan when you join
• Support with remote and flexible working both whilst we navigate the world as it is now and in the long-term. We’ll even give you £300 to set up your home office
• A generous career growth and development budget of £500 a year to support your learning
• Access to private and confidential coaching or counselling via Sanctus
• Spend up to 2 paid days per month - 10% time - focusing on your growth, giving back to your community or supporting your favourite charity
• 10 days paid sick leave a year - for your body and your mind
• 24/7 Employee Assistance Programme by Care First
• Your choice of equipment and access to great tools that support your productivity and impact
• An open, inclusive and supportive team where everyone is valued and all ideas and suggestions are welcomed

In-person and remote working balance ...

We are a flexible employer and continue to work with the team on the ground to navigate our way through the ongoing Covid-19 pandemic together.

As a company, we aren’t a fully remote company and place strong emphasis on teams being able to meet, and spend time together in a safe and flexible environment regularly, as well as being able to travel to meet customers when rules and safety considerations permit. We always want to ensure that is balanced against having a healthy approach to flexible working / working from home and nurturing your life outside of work as well as in work.

With that in mind, we have a permanent office location at WeWork at 135 Madison Avenue, New York City, where our team spend time together on a weekly basis. We don’t set specific rules, but expect folks to spend time with the team in the office on average 3 days per week.