Flexible hours

Various work from home options

Employment type
Full time
Competitive Salary

About now you’d expect us to tell you what Amplience do. Well, we don’t do the expected. Instead, we want to tell you about what we believe in – freedom. Freedom is everything Amplience stands for. That’s why, if you want to work with us (we’d be honored) you’d better be ok with working your own way.

(Oh and in case you were wondering, what we do is help create the future of customer experiences.)

Now it’s over to you. Take a look and see if what we need sounds like you.

The Solution Consultant is accountable for delivering successful projects for their customers. They will be responsible for ensuring customers are satisfied and fully exploit the potential of the Amplience platform to deliver maximum business benefit. They will use a consultative approach to guide customers on best practices whether that be current feature adoption or identifying opportunities depending on the customer’s needs.

The Solution Consultant has developed a specialisation within the e-commerce/content domain. They are capable of working independently as well as in teams and often responsible for the completion of a project or activities for which he/she leads a small project team.

Key Responsibilities

  • Responsible for the end to end delivery and tracking of customer projects from design, build, test through to implementation of an Amplience product and/or associated custom development including travel to customer locations where required.
  • Lead and guide the customer’s delivery team / system integrator to deliver a best practice implementation by defining a robust project approach with appropriate governance.
  • Ensure projects are formally kicked-off, have key re-occurring cadence meetings running throughout the project and are formally closed when acceptance criteria are met.
  • Determine and document requirements specifications that are specific and with a minimal amount of ambiguity.
  • Ensure an optimal customer implementation that yields the maximum business value to the customer

For each customer: -

  • Understand the core operating model of the e-commerce department and the supporting technology with specific attention to the content production process from studio shoot through to publish.
  • Understand the business drivers and business priorities looking 12 months ahead. Map the organisation structure and key decision makers and influencers within the content production & publishing domain.
  • Become a trusted advisor to key decisions makers and stakeholders with the business and technology teams spot new opportunities that will drive additional revenue working with Customer Success and the Account Manager to close.
  • Ensure the solution and implementation give maximum customer value.
  • Provide metrics on customer interactions and generates insight from these interactions which inform pro-active next steps to enable the customer’s success through the Amplience tools.
  • Ensure the customer is receiving the appropriate level of service as contractually agreed and defined by internal service level framework.
  • Escalate appropriately as required.
  • Measure customer satisfaction and work with team and other departments to improve overall customer satisfaction year on year.
  • Help define service level framework across the portfolio of customers.
  • Create engaging collateral tailored for customers.
  • Provide high quality training ensuring that customer business users are well equipped to use as much of the platform as is necessary to meet their objectives.
  • Contribute to continuous improvement of internal operating procedures to improve quality of delivery and accuracy of estimation.
  • Motivate, coach, mentor and train colleagues where appropriate.
  • Helps measure and adjust key performance indicators across the department in-line with organisations growth and change.

Skills, Knowledge & Expertise

  • Experience of delivering multiple successful projects.
  • Experience or demonstrable ability to manage concurrent delivery portfolios within the dimensions of this role.
  • Experience of line management and coaching & mentoring a team to become high performing.
  • Understanding of the key technical architecture principals around the Amplience product set.
  • Expert in influencing people up to Executive Level in customer organisations with turnovers within the dimensions of this role.
  • Good understanding of retail and e-commerce organisations and their business drivers.
  • Good knowledge on e-commerce operations and technologies employed by all tiers of retailer.
  • Commercially astute with good experience inputting / creating business cases and return-on-investment modelling as well as experience in supporting the creating of robust commercial agreements.
  • Successful track record of consultancy experience with customers that fit within the dimensions of this role.
  • Up-to-date with the latest industry news and trends in retail & e-commerce.
  • Proven ability to build and foster relationships externally and internally.
  • Demonstrable experience of consistently managing and satisfying customer expectations.

What's in it for you?

So what's in it for you? Aside from using some great technologies and working with smart friendly people who are very generous with their knowledge, we have a great set of benefits to recognise everybody's individual needs.

  • Competitive salary
  • Flexible working arrangements
  • Discretionary bonus scheme
  • Company pension scheme
  • Employee share options so that everyone can benefit from our success
  • Enhanced maternity & paternity policies
  • Extra holidays once you've been with us for a while
  • The option to purchase additional holidays
  • Charity / volunteer days
  • Life assurance policy
  • Ride to work scheme
  • Season ticket advance loans
  • Study leave
Amplience
Commerce
B2B Platform
View company profile

Flexible hours

Various work from home options