Customer Success Manager

Job Description

About us

OpenPayd is a leading global payments and banking-as-a-service platform for the digital economy. Through it’s API-driven technology, businesses can embed financial services into their products and create the seamless user experiences needed to drive business growth.

OpenPayd’s platform removes the need to contract with multiple providers for different services and across different markets. Instead, businesses can access accounts, FX, international and domestic payments, acquiring and Open Banking services globally via a single API integration. With licensing across the UK, Europe, Canada and others, OpenPayd is committed to providing businesses with a fully compliant solution across all markets, leaving your business to focus on growth.

Our Mission

Our mission is to ‘To open up banking and payments for business globally, through a modular platform’. We believe that all businesses regardless of their scale or industry should be able to leverage the best payment and banking services. We believe in providing our services through a simple, flexible and scalable platform.

How are we building our teams?

We’re looking for self-starters who are experts in their fields and who are eager to learn new things. Our leadership places a high value on continuous development, both professional and personal. If you join the team, you'll experience a fun and thriving office culture, with perks and events throughout the year.

At OpenPayd we know diversity of thought is crucial for our team to flourish. That’s why we make sure diversity isn’t only considered when hiring, but is part of the process, with diverse hiring panels for every role. We are a workplace where everyone can come to work as themselves and be proud of who they are. Our team already speaks over 20 languages, and that number’s constantly growing. No matter where you’re from, we’ll do everything we can to make you feel at home. Our forums and inclusivity initiatives are designed to support our colleagues to share their ideas and give feedback on their experiences. And in all our offices we also offer flexible working arrangements.

How will you add value to the OpenPayd journey?

• Maintaining a portfolio of existing or starting customers
• Updating or amending the Openpayd platform / backoffice when required
• Managing the delivery of issues solved by the operations team
• Building relationships with our existing clients in order to meet revenue forecasts, increase the revenue and their satisfaction
• Establishing and maintaining long term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for Openpayd
• Initiating and participating in account planning sessions with both internal teams and client's key stakeholders
• Capturing new customer requirements in order to improve revenue and satisfaction
• Monitoring client communication channels and proactively assisting customers
• Liaising with other departments where appropriate to deliver end-to-end client success

The ideal candidate will have the following:

• Have at least 3-5 years' experience in FX/Banking/Cross-border Payments and or Financial Technologies
• Experience working directly with customers from a variety of backgrounds
• A basic understanding APIs
• Proficiency in Microsoft Office
• Proficiency in modern office place communications and project management tools (Slack/Trello/HubSpot etc…)
• Proficiency in CRMs – Salesforce preferably
• A general understanding of Foreign Exchange
• A general understanding of Bank Transfer
• A general understanding the Fintech industry
• A general understanding of PSD2
• A willingness to engage with customers and to go above and beyond to deliver

Our perks and benefits:

• Personal training budget
• Cycle to Work scheme
• Discounted gym membership
• Corporate discounts via PerkBox
• Travel loan
• Company Pension plan
• Health Insurance
• Friday office breakfasts, office fruits and a full bar & regular team socials
• 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering

Want to dive deep into the journey? Take a look at our Head of Customer Success story here!

#LI-DNI

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We’d like you to take a read of our Talent Acquisition Policy which explains how we collect and process your data related activities in accordance with GDPR guidelines.

Please read our policy carefully. By submitting the application button you will be giving OpenPayd Group companies your consent to use your data in accordance with our Talent Acquisition Policy.

We are looking forward to receiving your CV.

OpenPayd Talent Team

To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. Openpayd is not responsible for any fees related to unsolicited resumes. Openpayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.