3-4 days per week at home

A little flex time

Employment type
Full time

About Signal - Who are we?

At Signal we want to help organisations identify risks and opportunities and see movements in the market before anyone else. We want to help leaders take bold decisions, safe that the data is on their side. We want to connect all those external data points together, uncover the unknown unknowns, and be at the very heart of the knowledge economy.

We’ve already built a world-class artificial intelligence platform for real-time information aggregation and analysis at a massive scale. We proved our value with monitoring and measurement products in the PR&Comms space, and are now joining the dots beyond.

We are friendly and informal people who are passionate about our brand as we all have a stake in our success. We have an inclusive environment, welcoming the skills and experience from many diverse backgrounds, and together we have created who we are and what we sell. We are proud of our achievements and continue to strive for the unknown.

Our total funding to date is around $50 million. In the latest funding round, Redline Capital joined our investor group that includes MMC Ventures, GMG Ventures and Hearst Ventures.

About the role - Who are you?

Our Product Operations Team is the key link between our clients and Signal. We are looking for a self-starter who can deeply understand what matters most to our customers and use these insights to support & optimise their experience.

The role has great growth potential, and you will be given the opportunity to explore different facets of the business, including Sales, Customer Success, Product and Data-Science. At the same time, you’ll be given a full introduction to the world of start-ups, giving you an amazing insight into the Digital, Technological and Professional Services industries.

The day to day responsibilities - What will you be doing?

The Technical Product Analyst will be one of the go-to people in the organization regarding our Artificial Intelligence operations; managing and analysing complex internal processes, liaising with outsourcers / third-parties and continually evaluating and improving all processes related to one of the key areas of the business and our USP in the marketplace.

Responsibilities include:

  • Manage the flow of information from our Data Science team directly to the Signal platform to ensure that our clients can get the most out of Signal’s artificial intelligence
  • To be the bridge between Data Science and the Commercial operation and become one of the go-to Commercial facing people for all things AI-related at Signal
  • Analyse, iterate and improve all current processes related to our Entity and Topics operation in order to streamline and improve the flow of our AI to the customers
  • Identify, build and automate team processes
  • Manage, build and champion the direct relationships with our partners and outsourcers in order to ensure there are no disruptions to the operation and that the Entity and Topics operation continues 365 days a year
  • Technical assistance and advice to third-party suppliers
  • Collaborate with Product, Data-Science and Engineering teams to identify functional and technical requirements for new feature developments
  • Manage the reporting of system and partner performance, sharing this with senior members of the Product guild
  • Train new team members, partners and outsourcers to ensure they can use all of our tools effectively
  • Respond to client inbound requests in a timely and concise manner as so to eliminate the likelihood of repeat issues - Offering technical support via a variety of channels

Requirements

Knowledge, skills and experience - What does it take to be successful?

  • Experience using Salesforce, Jira, Kibana or similar tools
  • Intermediate to advanced SQL & Excel skills required
  • Python and Javascript would be beneficial but not essential
  • Ability to work hard, absorb information quickly and adapt to a fast-paced start-up environment to deliver under pressure
  • Attention to detail is essential
  • Able to adapt to a fast-paced start-up environment
  • A passion for new technology

At Signal, we strongly believe that diverse teams perform better. We are committed to building and fostering an inclusive environment where our employees feel welcomed, valued and listened to - an environment where they can thrive being their true selves.

Benefits

You’ll get the opportunity to be part of something really exciting. You’ll be a key player in helping to shape Signal AI now and in the years to come. Here’s how we enable Signallers to do their best work;

  • Share options - we all own a piece of Signal AI, so we’ll all get to enjoy our success
  • Hybrid Working Environment - we have a hybrid remote policy where you will be able to work remotely 2-3 days per week.
  • Summer & Winter Fully remote blocks
  • Health Cash Plan
  • Unlimited holiday entitlement
  • Pension plan
  • Income Protection
  • Life Insurance
  • Enhanced Maternity, Paternity and Dependents Leave policies
  • Access to free therapists via Spill
  • And more …

#LI-DNI

Signal AI
Software
Artificial Intelligence
View company profile

3-4 days per week at home

A little flex time